"Great Customer Service - Richard was patient and amazing"

Richard was patient and amazing. He guided me through the troubleshooting process via the online chat.
The process involved several back and forth to the wine refrigerator to test different areas and report back.
He sent me videos and diagrams via email to help the process. He identified the problem to the Control Board after three tests. Ordered the part. Arrived in 4 business days.
Replaced it yesterday after watching the video he sent. Took about 45 minutes. Everything is back to normal. Thank you.

"Product good, but pricey for its size. Shipping is another story...."

As the title says, I like the product, and after 2 months its seems to be running reliably and it looks good, although it is in my pantry. If you had this in the open, the blue light of the temp display may be a bit much, it is very bright, and there is no control to tone it down. Otherwise, it is not overly noisy, and maintains temp well. I would give the product a B, B+ on product merit. Pricing, if you pay VT delivery, is however outrageous. The unit itself is almost fairly price, still a little high in my opinion, but if it stays reliable for several years then worth it. However, delivery price from VT is just TOO HIGH. So I bought this particular model, because it is offered by Costco at a price equal purchase price but includes shipping. Now shipping was another matter, and I think Costco may be more at fault, but did VT contribute? My unit was at the VT warehouse in Henderson NV. Instead of shipping directly to southern Idaho, about 8 hrs, it was sent to LA to be pulled together with a larger shipment to SLC. So it went right by the Las Vegas area again. Then in SLC it was given to another carrier, who has offices in Idaho Falls and Boise, but it went the wrong way to Idaho Falls. So they sent it to Boise, right past my house. Then it had to come backwards from Boise to my house. This all caused a delay of at least a week past scheduled date, and 2 weeks if it could have come direct. I had to make several phones calls voicing my displeasure to get it when I did or it would have been another week.

"Very pleased with the assistance…"

Very pleased with the assistance provided by the the sales associate to ensure we found the right replacement unit for the previous Vinotemp system I had utilized. Performance of the unit has been very good. Thank you.

"EXCELLENT SERVICE ANSWERING PHONES IN 1 MINUTE"

I own an 8 year old Vinotemp VT-27 TS. 27 bottle wine cellar cooler. I have contacted their service department 3 times in the last few days. They answered the phone with in a minute all 3 times.
VERY IMPRESSIVE.

I was going to sell this unit for 4 reasons, the light did not work, could not change from Celcius to Fahrenheit, could not change the temperature and lastly the unit was uneven. ALL OF THESE ISSUES WERE USER ERROR. Several issues had to do with
unlocking the unit lock/unlock keys to make changes.

Vino temp service was very kind and professional. All issues have been resolved. I am keeping the unit and returning the new competitive brand which I purchased yesterday.

Thank you Vinotemp service!!!

"Beware,blames shipping company"

I ordered a vinotemp beverage and wine cooler directly from Vinotemp.com. The refrigerator was delivered and was not inspected because it was not going to be immediately installed and there was only minor dents on the outside cardboard box. Once opened it was found that the inside doors were damaged beyond use. I sent photos and placed many emails and phone calls to Jasmine, Maryann, and Richard to no avail. The conclusion was that Vinotemp has a third party box and ship. It was damaged during this process. Unless you open and make certain it is operational vinotemp will not take any accountability. Read the 9 page contract you sign and initial very carefully. I would never purchase from this company again. It was by far the most unreputable company I have dealt with in my 2 remodeling projects.

"The Vinotemp customer service/support…"

The Vinotemp customer service/support groups are always helpful in answering questions about the 2 Vinotemp appliances I have.

"Good machine"

Good machine

"Garage Wine Storage"

I have had the insulated Vinotemp cooler for approximately 45 days. So far it's operating fine and keeping the wine at 55 degrees in the summer heat. I purchased via Costco and the unit was delivered promptly. Although the cooler was packaged nicely (on a crate), it did arrived with a small dent on the side (purely cosmetic). When I contacted Vinotemp, they immediately said, "not our problem, you will need to contact Costco". I was somewhat disappointed that there wouldn't be better coordination with a claim like this. I decided it wasn't worth pursing further and moved on. You will need at least two people to take the cooler off the crate and put in place since the Vinotemp instructions clearly state you can't push the unit and it must be lifted into place. Additionally, plan on stacking your wine "strategically" in the cooler if you want to store close the the 300 bottle capacity. Personally, I think 200-250 is a more reasonable number of bottles to store or else you will be taking several bottles out as you hunt for a bottle at the bottom of the pile! Overall, this is a nice cooler. Be sure to set your expectations accordingly on set-up and storage capacity.

"Exactly what we were looking for!"

Arrived on time and has been working perfectly ever since. Perfect thing for keeping wine at a consistent storage temperature.

"Great customer service and delivered as…"

Great customer service and delivered as promised.