"After 8 years of faithful service my…"

After 8 years of faithful service my Vinotemp gave out. I ordered another which was promptly shipped to my home. In the meantime I have been texting with Jared for guidance in troubleshooting and repairing the old one. He has been fantastic with his prompt emails and excellent technical advice. Later this week I will have time to execute his algorithms and hopefully fix it!

"Works lake a charm…"

Works lake a charm and no problem to set up.

"The cooler works, but I expected better."

The cooler works pretty much as advertised. Temperature appears to be fairly uniform and the case doesn't run hot like some reviews indicate. Noise is there, but not excessive. It looks OK. However, I wish I had bought a different cooler. I thought I would like the orientation of the bottles, making them easier to identify through the window. But that makes accessing the bottles in the rear very awkward to the point of being dangerous. The top shelf in mine dangled awkwardly when pulled out, risking the bottle on the right side falling out. I swapped the top 2 shelves and that problem seemed to be resolved, although there was no discernable difference between the racks or the cheap plastic supports they slide on. The short rack near the bottom is not very useful. I looks like the others, but it doesn't have a stop like the others to prevent it from falling out when extended. I wouldn't risk putting a bottle at the back of that rack. The storage area at the bottom also seems good, but again access to the rear is clumsy. Rear bottle access really limits the useful capacity. The light seems like a good idea, but it is worthless for anything more than a nightlight. I don't use it. For the money, I expected actual full extension slides that allow access to bottles in the back. A more useful light would be nice. This cooler replaced a Vinotemp that died after 10 years. It had great roller bearing slides that fully extended. I wish I had researched the new one better.

"I would rate this 5 stars if it was…"

I would rate this 5 stars if it was easier to set the temp to 57 instead of 55. Called customer service and they were not much help.

"It took three attempts to get an…"

It took three attempts to get an undamaged, properly functioning Vinotemp but now that I have one—I couldn’t be more pleased with the result. Despite the problems, Costco was determined to get it right. I can’t say that the Vinotemp HQ was very easy to work with...but, once again, I’m happy with the end result.

"Very nice and very helpful people"

Very nice and very helpful people, all the way from pre-sale to service. Highly recommended.

"Great product and service."

Great product and service.

"Great wine Cooler"

Let cooler sit for 24 hours and then plugged it in. A little hard to get 250 bottles. Rated at 300, but is easy to change. Temp stays constant and both upper and lower levels.

"Everything was better than expected…"

Everything was better than expected from order to delivery to product

"Wine cooler"

The container arrived when expected and was in good condition. Setup was very simple and the unit has been cooling perfectly at the set temperature. ,