"Excellent sales information and speedy…"

Excellent sales information and speedy delivery, would recommend.

"Everything Bad about this Experience"

Very disappointed with the experience. The item arrived in a defective condition, and despite following the correct advice, the retailer is refusing to take responsibility.

Manufacturer customer support confirmed we handled the situation correctly, and the courier stated that returning it as the retailer requested would have violated their terms due to safety hazards. Now we are being penalised for it, and denied a refund.

Would not recommend, and are pursuing the matter further.

"I had to return an item"

I had to return an item, which was not Wilkinson Cameras fault. I received a prompt full refund, as they were unfortunately out of stock and could not offer me a replacement.
I have used Wilkinson Cameras before and always found them quick to respond, very courteous and always helpful. Thank you Graham and Wilkinson Cameras.

"Camera and gift not delivered as promised."

I ordered a camera and paid for the next day delivery options. The transactions was on Sunday evening so I expected delivery on the Tuesday before going on holiday. No camera arrived. I phoned the helpline to rearrange delivery after the holiday. Helpline were helpful but it was a shame not to have the new camera to take pictures. Next problem, the camera was delivered but did not include the free gift that was part of the deal. Once again the helpline sorted this out quickly. Good service would be to get the goods ordered without several calls to the helpline.

"Excellent service as usual"

Excellent service as usual

"My New Store Preference"

Wilkinson Cameras sells licenced products at the best prices in the UK and offers top-class service. You can trust this business and its people. I highly recommend them and will use them again for future purchases. Thank you, Wilkinson Cameras

"Excellent service"

Top class five star service from Wilkinson Cameras. I’d never used these guys before but decided to purchase a Tamron lens with them as they were working out to be the cheapest in the UK from a reliable authorised seller.

The lens came exceptionally well packaged and was delivered in a few days by Parcelforce. Excellent experience and couldn’t ask for any better - will definitely be using again in the future when looking for new camera equipment. Thanks again.

"Best Camera & Accessories Seller in the UK"

I’ll be honest, at first I wasn’t sure if their website was legitimate but thought i’ll just give it a go after reading mixed reviews. I’m so glad I did give it a go. As soon as I ordered the digital camera I received a confirmation email and receipt of purchase, then followed by a tracking number. I was expecting a delay in delivery time due to it being so close to christmas which is understandable but they managed to deliver my camera in under 3 working days on top of Christmas which is INCREDIBLE! Packing was top-tier with plenty of protection for the camera. I can’t recommend these guys enough, such a smooth transition from purchase to delivery. I would give more stars if I could! Thank you so much Wilkinson Cameras!

"Great service with fast delivery and…"

Great service with fast delivery and very competitive prices. My first choice for anything photographic (and now my 1st drone…) Many thanks.

"Not worth the risk unfortunately"

Unfortunately I haven’t had the best experience with Wilkinson Cameras.

Originally I was having a good experience with Wilkinson Cameras. I got a good deal and many emails with my invoice and the number/email for customer service offering any needed help. The customer service has also been fast and fairly helpful.

Before I purchased my camera, I saw on Trustpilot that people were having issues regarding their deliveries but as I found a good deal I went for it anyway. I unfortunately have had similar issues and have been having multiple days of being promised a delivery and it not coming. I understand its a busy time of year but I have been ordering from multiple other camera sites over this period and have not had any issues ever with any other company.

I get that sometimes things happen and mistakes are made but when you are spending thousands of pounds on camera gear it’s not worth it.

Both on Trustpilot responses I’ve seen and through emails I’ve had, Wilkinsons Cameras always pin the issue on the courier and don’t take the blame themselves. Thats a huge red flag for me. I understand that the courier are the ones delivering my parcel, but the company ultimately is responsible for seeing that a parcel gets to the customer and the service that they offer is provided. No matter whose fault it is, I’m the one stuck with the consequences.

Maybe their choices in courier are bad but thats really on them or maybe its a massive coincidence that its happened to many of us. That being said, when you are spending this kind of money its not worth it. It wouldn’t be an issue if it was low value items but unfortunately its not and camera gear is expensive.

Still waiting on my delivery. Just play it safe and go with Wex or another big company. I regret not doing that myself.