"Incorrect advice and incompetent photography"

In order to renew my passport I needed a recent photograph. I went to the Wilkinson store in Carlisle and said that I needed a photo for my Irish passport. A rather haughty assistant told me to remove my glasses. He said that this was a requirement. I replied that this was not the case and that I had recently checked the government advice. The assistant then said "if you try to enter the country with a passport photo in which you are wearing glasses you will not be allowed in". This was arrant nonsense - I had entered the UK just 48 hours beforehand using a passport with such a photograph. I am a frequent traveller and have both UK and Irish passports. Both passports have photos in which I am wearing glasses.

He did try to take a picture but my photochromic lenses hadn't cleared by then. The UK online check rejected the picture. So another was taken without glasses and this passed the UK test. The failure was not because I was wearing glasses but because of a tint which had not cleared. Mr smug, the assistant, said this would be OK now and my photo would pass muster.

For the education and edification of the arrogant assistant the (Irish) web-site advice reads "Transparent glasses may be worn so long as they do not cause glare or shadows or the frames do not cover any part of the eye."

The photo didn't pass. It was rejected by the Irish passport office because the background was too dark. In a response to my Google review the store owner said "The Carlisle store is one of our most experienced passport photo stores. As a company, we are experts at taking passport photographs and we want to ensure that every passport photo we take will be accepted when you apply for your passport. "

Some experts! Talking nonsense about the wearing of glasses. Saying that a photo was good when it failed to pass muster. Taking just shy of £10 for nothing worthwhile. Then having the gall to tell me how expert they are. If the Carlisle store is one of the most experienced it would be wise to steer clear of the others.

"Trading standards need to know"

Purchased a camera this morning and during the transaction was offered a discount. They then cancelled my order as they said the discount was a mistake. This goes against trading standards and consumer rights and the company will not budge on their mistake after a telephone call. I have reported them.

Update following Wilkinsons reply.
To accuse me of being impolite, rude and threatening down the phone is an absolute lie, I mearly pointed out my stance in a calm, quiet manner. Shame on you Alex, and your team for this reply. Disgusting.
Trust Pilot is for consumers to give feedback on experiences and not a place for retailers, to use it to slander their potential customers.
Also I point out, I was willing to purchase the camera at full price, putting trust in you as a source amongst hundreds of other retailers offering this camera for sale today.
For anyone reading this, be wary, for a bad experience could become an opportunity for Wilkinson to give you unwarranted, personal feedback to satisfy their sour grapes.

"Good service"

My order went through without a hitch. Good price, good communications and delivered on time. Spot on service.

"Quickly helped me out with an order I…"

Quickly helped me out with an order I needed to cancel.
Quality items. Reliable.

"delivered on time / the next day as…"

delivered on time / the next day as promised,
haven`t used camera yet but product looks exactly as described,
excellent service from purchasing to delivery,
would highly recommend,

"Good trade in prices, pleasant buying experience"

I took my camera into part exchange for a better one. I got it down to two cameras before I went to the Liverpool store. I got a friendly welcome and good advice about each of the cameras I was thinking of buying. I also feel I got a good prices for the items I took in for part exchange. Liz and Mathew are professional and well informed but not pressuring in the least. I look forward in upgrading again when my camera skills improve further. A pleasant buying experience. Would definitely recommend.

"Excellent"

Whenever I purchase something online with a retailer I have never bought from before, there's always some trepidation of parting with my cash to an unknown retailer.
My experience with Wilkinson Cameras has been nothing short of excellent. I was informed by emails at every step of the ordering process by the efficient service provided and my camera arrived the next day, even though it was not paid for next day delivery. The product was very well packaged and I could not be happier! Well done to the staff for the excellent service provided by Wilkinson Cameras.

"Camera buff served!"

An excellent service from start to finish.Fuss-free & professional

"Excellent service and speedy delivery"

Excellent service and speedy delivery, couldn't ask for more. Will definitely use again. Thank you!

"Great price"

Great price, great service and fast delivery. What more would you want?