"I will NEVER purchase an evening dress…"

I will NEVER purchase an evening dress at Laura again. I bought a beautiful dress, that unfortunately did not match my husbands suit, so 24 hours later I returned it to the store only to be told that they REFUSE to reimburse my credit card. That they can only give a gift card, BUT I did not want a gift card. I did not purchase a gift card. I wanted my credit card to be reimbursed. The manager Simone refused, customer service Tina and Carol refused. Everyone stating that this is their policy, but I was never verbally informed!! They referred to a 8 x10 poster, in small French writing. What a terrible way to treat people!

"Frustrated shopper"

Hi,
I have been a customer at Laura since the beginning.At the time I really appreciated the small department into the store. Meaning a clear sections for regular, petite and plus size. I was in the clothing business all my life and I have zero patient to shop.

So Laura was perfect fit for me. I was going directly to the petite department. Grab fews pars of pairs and in 10 minutes I was out of the store.

To my surprise yesterday I went to Carrefour Laval in the new store to my surprise NON MORE PETITE. Wow what a bad ideal. I need to count on the sales personal witch she was fantastic. But I never like to be help or follow when I shop.They only have a pink tag on the hanger to identify the petite.The pant I purchase didn't even had a label inside saying petite. It's all mix up with regular size. really really frustrating.

Laura is a great success of Canadian retailer and always differentiate them self with this concept. Why now suddenly change the formula.

I have to admit they had so much staff on the floor. But a gain I do not appreciated being ask over and over if I need help.

I wish that Laura is going back to separated is category distinctively.I am sure I am not the only one frustrated with this change. I am sure when in the office the ideal came up it was great but I am sure they have not consulted their clientele.

I will definitely reduce my shopping to that store.

"If you haven’t shopped here you should…"

If you haven’t shopped here you should !!
Laura Canada is Canadian family owned business that offered diversity in style and fits to every women.
Its years of business speaks for itself.
The product is beautiful and excellent quality. Customer service is there priority with knowledgeable sales associates.
Fit quality comfort and service …. Go check it out !
I have been an employee for over 22 years as many employees also have.
I’ve made long happy careers with Laura and I’m so happy so many of us that have also.. I would recommends shopping or and join this forever evolving company but who always ensures its core values of integrity,respect,teamwork at its for front !

"Very poor quality coats "

Customer service is friendly but that's about all going for them. Took over a month to get a refund on items I never received and one of the items I did receive was a coat which lost two buttons within the first 2 wears. I've never had such poor quality on a coat. I contacted customer service and they made me wait 2 weeks only to be given a $20 coupon for my next visit... Like the coat is useless without buttons and I get a $20 coupon.... I used to shop a lot here (in-store) but after my first online order I think I will find a new favorite store.

"Given the size of this company"

Given the size of this company, one would think they would get with the times and use someone other than Canada Post. I have been a long time customer, but I have not lived close to any stores for 15 years. I was shopping online, but as others have mentioned, very few linen, cotton items. Mostly polyester, etc. The quality has definitely gone down. And where I live, Canada Post creates more headaches than the items are worth. I won't be ordering any longer until a different courier service is available. And even then I will be very selective.

"Great service great help in what I…"

Great service great help in what I needed and lo e the outfits and dresses, but the only thing that went wrong and no one's fault someone had the same dress at the same wedding I attended

"I bought a gift for my sister and she…"

I bought a gift for my sister and she did not like the item. I went to return it and they gave a 14 day return policy as reason for no refund or store credit. I purchased Oct 14 and tried to return Nov 10. I was within 30 days which they tried to claim I was not.
Called customer “NOTservice” and reiterated the same line. Will not be returning to Melanie or Laura ever.

"In Canada this is only one store where…"

In Canada this is only one store where I enter and I feel I’m not good person in bramela lura shop keeper soo bad believe me when I enter I’m not watching any thing I just notice bad shop keeper here and I return back 😡I just wish I slapped everyone but I can’t because I’m Canadian

"Where are the petites??"

Seems to be a theme here. I was also a loyal customer in Edmonton. The petite section used to be front and centre and was half the store’s merchandise. Then it got moved to a smaller section at the back. Today it doesn’t exist. The odd petite is scattered amongst the regular. I wonder if it’s not just stock returned by online shoppers. Very very disappointing. Short people want clothes too!!

"I bought a layered jacquard top ( on…"

I bought a layered jacquard top ( on line) which was 20% off as well as free delivery for Thanksgiving day. I surprised of the quality of material as well as the cut. I was surprise because more than 4 years, I shop on line with laura and I always been happy. The thing that I did not notice it was not made by laura

it was the local made . I never buy from that section in laura shop and iam surprised why Laura bring items on the shop as well as on line from other companies we are trusted laura This is the manager decision not us . That's why many of my friend do not go laura for shopping . At least when you shop on line , please pay attention when it says made in Canada. May be I needed that experience . The bottom line I love laura but need to go to the store to see if it is made by laura. I returned it .