"Racist employees and bad return services"

First of all, Margareta from cross iron mills forces you to buy stuff you don't want to... almost everyone in the review section is talking bad about her (just fire her at this point) and then the other employees (including Margareta) are so racist cuz they were really rude to my mom for being asian... My mom had to return a dress that she bought for me cuz it was so big on me, when we explained all this they accused us of wearing it and said that the dress stinks and argued with us in a really unprofessional way... Now we are stuck with a dress which doesn't fit anyone I know... So basically never buy dress from this store as it doesn't even deserve one star rating... CAUTIOUS!!!

"You need to call to ensure you get your refunds"

Pretty disappointing that when you make a purchase online and return in store the refund of your payment isn't done immediately. Rather it is sent to "Corporate" to process the refund "in a few days". This results in you needing to call 2 weeks later when no refund has been processed. The customer service representative first told me the refund was indeed processed within days of the return. When I asked to double check the payment and the confirmation (as no funds had been received in my bank account) I was told there was an error and the refund wasn't processed after all. I asked if I hadn't called how would this have been found and what type of reconciliation process is in place. They said usually the person calls and "we fix it". Pretty disappointing for a company of this size who has great products. Makes me think twice about ordering/purchasing from Laura in the future.

"Obliged to share my experience…"

I feel obliged to share my experience as I am totally flummoxed by the way it was handled. I have been a long time customer of Laura and Melanie Lynn, its sister company. In fact just in 2023, I may have spent a little over $500 and I still consider Laura, my favourite store with good product offerings and very helpful staff at the stores. I was however dismayed by the customer service response (Katina Daley) I received about a small problem I encountered with an online order I made.

First to note is that the toll-free number to contact Laura Customer Service is not valid across North America. Also worth noting is that this is my first time voicing a concern. I have been communicating with Katina who offered a solution of a code to use towards another purchase at Laura. This code is valid for six months after which, it expires.

I am on the cusp of travelling abroad and so I tried to utilize this "credit" before I leave. The transaction is cancelled without a reason proffered; I am surmising it might be out of stock. I contacted Katina about the latest development and asked if she would consult with her manager to either credit my credit card or send me a Laura gift card for the same amount.

Well, here is exciting part. My email address has been programmed to go to spam by Customer Service so there is no way to continue my email conversations with Katina Daley. What a cold and terrible way to deal with a long standing customers. I feel everyone ought to hear of this experience.

"AI had a very bad experience at Laura…"

AI had a very bad experience at Laura Burloak - they do not respect the price on the tag. Be sure to verify your bill before paying. You will end with a larger bill.

"I purchased a shall for $49.99 and I…"

I purchased a shall for $49.99 and I got the exact same product at Shein for $19. Really disappointed

"Floral Cap Sleeve Blouse"

I have shopped Laura Plus for decades and it's been hit or miss every time: hit or miss depending on the cut (A-line, swing or flare is best for the plus size apple shaped figure, yet too many of the tops are straight-cut, with deeper-than-necessary necklines). This time, I took a leap of faith and, going by the photo of the blouse online, I purchased the lovely gray floral blouse with cap sleeves, online. On the whole, it's a lovely piece, with ample coverage over the "apple" bits, long enough to flatter. However. The neckline plunged far too low, exposing more than just a bit of cleavage. Why is it so difficult to have tops sewn with a more modest neckline? Not everyone likes to expose their cleavage; some of us prefer a more modest neckline. I've taken to shopping on American online sites because of just that issue, and have found that their designers are much more sensible in what looks flattering and the overly plunging neckline certainly does not.

"The worst exchange/return policy known…"

The worst exchange/return policy known to mankind. Shopped total about 812.00 online in July 2023. It is 14 DAY RETURN POLICY. Unfortunately I did not get a chance to return the unwanted items within 14 days, so I got the store credit for the items I purchased not the Price I paid instead the Discounted Price. So I lost $101.17 in total.

.....DO NOT SHOP HERE

"A few months ago I had the pleasure of…"

A few months ago I had the pleasure of being helped by Diana Piperni ( who works at the Melanie Lyne store located in the St. Laurent shopping centre). Her customer service was above and beyond…she was amazing! I was looking for an outfit for a job interview and she helped find me something I would have never had thought to buy, but I ended up loving. I’m glad I came across her card on my desk because she deserves a 5 star review!

Kind regards,

Maureen O’Connell

"WARNING don't buy from Laura Canada…"

WARNING don't buy from Laura Canada because you won't get your money back and/or true exchanges! I bought 1 shorts @ $23.99 (ExchangeOnly:No Refunds) & 1long pants @ 79.99 both Brand:Laura, online. My usual jeans size is 16-18. Laura's matching waists are 2-3 sizes larger. Closest return is Laura's at Crossroads Mall at Weston Rd.Manager, young tall female was awful, saying no refunds/no Credit if I cannot locate another shorts. So she wanted me to lose the money I paid? Same brand same fibre % (Linen n Rayon) one with stripes instead of plain was only available but Mgr insisted she can't give me this as "replacement", n checked it out @$29.99 refused any discounts (even though 50% off was current), and I had to pay the difference + taxes, to get the shipped shorts "replaced"! A Salesrep from Yorkdale Melanie Lynne, named (Rai), transferred to this store was visibly disliked by the Mgr & a Black Salesrep. Rai worked hard to try to prevent me getting a refund for the eligible pants but my size wasn't available in Black. Experienced older women must not just be pushed to a store with younger reps who feel threatened.

"Terrible Return Policy!"

I had a great shopping experience at Laura, but the return policy is terrible. I bought two dresses, for my daughter's wedding, thinking that I could return one after I showed them to my daughter. The nearest Laura is over an hour away for me. Sadly after 14 days there are no returns. This is partly my fault for not reading the return policy, and assuming that I could return one of the dresses with all tags and packaging, as you can in most stores. They also did not let me know verbally at the time of purchasing what the return policy was.
Be aware that the return policy is the worst!