"Worth service ever not return policy .I…"

Worst service ever on return policy .I screwed over almost $400.They don’t trust their customer they think they can proved them self right even they are wrong.i will tell everybody not to shop there .I was in hospital the day I did purchased and I wasn’t able to go back and return the dress and I got blamed for damage the dress….This is never happened with me before on any store .I told my friend and she said go to consumer board.They need to learn their lessons.

"Shopped on line"

Shopped on line. My ordered was confirmed and shipped December 3rd. It was shipped with Gobolt. Never received my order. A few phone calls placed to both Gobolt and Laura. No order delivered . Finally Laura refunded my order. Dont order online.

"Desperate to get my online delivery"

I buy heavily from Laura as an Elite member since January of this year.

I shop both in person or at Fairview Mall store.

Before my online purchases used to arrive to a local post office as they were shipped by Canada Post.

I don't know whose idea is to ship my clothes with a GOBOLT courier as I have trouble each and every time chasing, wasting my time and effort between the post office that refuses my package, the courier saying it was delivered when in fact it wasn't and Laura customer service help line.

Courier delivers at most impossible hours, these people are worse than Amazon now.

I have a coat which is worth a couple hundered dollars that I am trying to have delivered to me or get my money back.

I will stop buying online from them, as there is too much uncertitude when or where my items will arrive.
1*👎👎👎👎👎

"Awesome experience with an amazing lady"

Had an amazing experience today @ Scarborough Town Centre location. I’m very picky & fussy. But Susana helped me to pick few tops not only that she was giving me her opinion as well about how I looked with those tops on. You need more people like her on the floor to help picky customers like me. She’s an amazing, sweet lady who has lots of experience & patience. Thank you Susana for all your help today

"first of all e-mails were sent out in Laura Oshawa-problem solved"

first of all e-mails were sent out in french then stopped.on my birthday day went into the store to get my 20% and said its only by e-mail...so I had to call head office to solve the problem.they were very polite and gave me the 20%.no problem with customer service.I am once again happy customer.

"Very disappointed in the quality of the…"

Very disappointed in the quality of the pants I purchased at the end of September 2022. I bought 3 pairs of the same pants (slim leg pull on pant) in different colours at $98 each. After about 18 days, I noticed that they were pilling at the back of the lower thigh on the right side, all three pairs but the grey pair were noticeably worse than the other two. I went back to the store to exchange them for a new pair as the salesperson who sold them to me told me the pants would wash and wear beautifully. As it was past the 14 day return/exchange period and the tags were cut off (as I was wearing them and hoping they would give me at least a season or two of good wear), the store reluctantly agreed to exchange the pants for a new pair but I was told they were FINAL SALE and they would not exchange or accept them for return. The very first time I washed the exchanged pants (strictly according to the laundering instructions and with the other two pair of the same pants in the same load) they shrunk up so much that I can't wear them. I am very disappointed in the quality of these pants and will not shop at Laura again. A very expensive lesson.

"Nice clothing, but way high prices."

I think their clothing is a mix of good quality and also medium quality.
I do think their prices on the other hand are way too high for what they are selling.
Their sales don't provide huge discounts.
If you go to an outlet store or clearance section you'll notice the prices are no different as regular in other stores in general that sell clothing.
I must say I am a fan of their clothing, just not their prices.

"I have been customer of Laura petit for…"

I have been customer of Laura petit for more than 12 years .
My experience today at Laura at Markville mall, Markham was horrible and will deter myself and to who ever I can share this experience from shopping at Laura.
I bought 3 blouses at Laura from Vaghanmills malls about a week ago . Out of that, one I tried both medium and small in trial room and I had chosen small size as more appropriate on me . I purchased that along well 2 others . Sales associate however made a honest mistake probably and kept medium size in the bag instead of small size .
I was getting ready for Christmas party 2 days ago and tried to put on that particular blouse . After trying it on at home, I realized that sales associate ‘s mistake . I immediately changed to another outfit and wore something else for the party . I just had removed label and literally had put the blouse for just one minute and had not used any perfume etc .
Today, I went to Markville mall to exchange that blouse to small size . Explained the incident politely to them . They were so discriminating , giving us typical looks and smelled the blouse in front of us to check if it was worn .
It was such an embarrassing situation for me and my husband .
Definitely, I would never return for any shopping at Laura as a protest against discrimination .
You can check by name and record that I have made many many purchases from Laura in the past and had recommended many of friends Laura but not anymore !!

"I could never imagine Laura could claim…"

I could never imagine Laura could claim to be a great retail outlet for luxury clothes. Extremely disappointed with the quality.

"Horrible customer service"

Horrible customer service. Product is good but hope you never have to deal with their CSR.