"POOR CUSTOMER SERVICE !"

POOR CUSTOMER SERVICE !! I have buy a handbag in May that I have received in June. by the end of June , the saddlebag straps were all broken. I have written to the company to inquire what was possible to do since there seems to be a malfunction in the fabrication of my handbag. I propose an exchange but they refuse categorically... telling me it was all my fault and that it was impossible to do anything about it. It's a cheap service...considering the price I have paid for and that I was a loyal customer since many years. I am very disappointed with the service.

"Old Fashioned"

I have been buying all of my clothes from Laura stores for many years. But I must say this year I have not been able to find anything. I am a plus-size women
16-18 or 1X. My complaint isn't so much about an item
I recently bought but about your summer collection.
These clothes are old-fashioned, and
not appealing, and what's with all the flowers, plus-size women are not looking to wear big flowers or stripes. You really need to up your game!!!!

"First of all- I spend a ton of money on…"

First of all- I spend a ton of money on clothes for work. I am a female executive. I don’t always have the luxury of time to spend trying on several outfits.
Laura is one of the most expensive ladies clothing stores- I expect great customer service, a fair return policy and good quality products.
Laura is lacking in all of those categories.
Clothing quality has declined to a point where I would call it mediocre, prices remain stupidly high, the return policy is lacking in fundamental fairness and customer service is either great or crap.

"Laura’s has the absolute worst costumer…"

Laura’s has the absolute worst costumer service!!! After waiting for a hour and half on first call , for not much help at all, the second call being 45 minute long wait just to know when I would be reimbursed for the 400 dollars they owe me. The worker was extremely rude and ended up just telling me to wait another week. I don’t have all this time to wait. Which this service did surprise me sense the workers and manager of my local Laura’s where very nice and helpful with my hole situation. Overall the store is fine it’s self but god forbid you have any little issue and have to call customer support because they do not care about you or your problems and honestly aren’t alot of help. I understand if there isn’t much they can do about it but maybe tell your workers to get a better attitude. And maybe get a better wait time because it is absolutely horrible!!!

"GOT YELLED AT IN STORE"

At the LAURA CLOTHING STORE PLACE VERTU in store location, Ville St Laurent, Montreal, yesterday Wednesday 10 May 2022, about 2pm, an outlet store with less expensive items. A sleeveless summer blouse brand MATT that Laura carries. I bought for Mothers Day it did not fit. I misplaced the bill could not find it, bought it Thursday previous. The Manager of the store, that day was a lady with red long hair, yelled at me for 10mns because I asked for an exchange without a bill. Not a refund, a simple exchange. She refused and continued verbal abuse. Ive been a loyal customer for 10yrs, this is just too much, totally unacceptable, closing my Laura account, never again. Beware!

"Worst customer service"

Worst customer service. Lost my money due to poor service provided by Laura.

I would give zero stars if have option. I placed an order from Laura and they choose to sent an order from BOXKNIGHT courier service. I got email that my order is delivered but I did’nt find anything. I immediately wrote an email to Laura customer care to address my issue and cancel my other orders because I will lose my money if this happens to my other orders as well but customer care agent did’nt put attention to cancel other orders and keep on saying Laura can’t do anything if you are not able to find your order. Laura customer care replies to your email after 3-4 days and did’nt care for their customers.
I asked customer care agent explicitly that if same thing happens to my other orders then I will loose my money so their simple answer was we can’t do anything. If they are not reliable why should we order from Laura.

"I am not happy with Laura Canada…"

I am not happy with Laura Canada because as per their policy I was supposed to get birthday discount but I did not get it.

"Amazing Staff!"

Although I did have to take my dress back, the woman at the Uptown Laura shop were amazing! They showed me others, and were so kind when i did have to return the one i had bought online. They made my day, and i will be back to shop. I know i will find something the next time i am in.

"This was my first and last time…"

This was my first and last time shopping with this company. I ordered my daughter dress online, my payment went through quickly but no date of delivery was given. I called several times, the automated response was "your order is being processed, If you wish to talk to an agent stay online or leave a number to get a call back..I did leave my number but did get a call back. Since then I have call 3 times and still haven't got any idea if I will receive my purchase for Christmas. If I was aware of their system I most definitely would ot have placed my order here..my extremely disillusioned and disappointed..I expect a more professional experience.

"Where is my money?"

Very disappointed. Several emails to customer service without the courtesy of a reply. The Style reward points and gift card payment was show on my Order but was not applied to the Order total. Bottom line I've been ripped of my gift card and reward points. Further, I have been waiting for 11 months for Laura to process a credit to my credit card for returned items. Confirmation a credit was being processed but never was. Again, no follow up reply in spite numerous follow ups. Have been dealing with Laura for years but not so much in 2022. I'm done.