"Poor return policy "

Trying to reach Laura management level on a return policy issue. Their call centre reps are less than helpful in providing a contact for this escalation,
Very poor customer service.

"This is first time I am writing a…"

This is first time I am writing a review on anything. I was loyal customer to Laura for years. There new return policy sucks. I called customer service, the rude lady hung up on me instead of listening to me.... Will never buy from them again.... I am left with 3 wrong size dresses which are of no use to me.

"Petite change at Laura"

Went to Laura this past weekend. Found out Laura corporate decided to mix petite with regular sized clothes together but kept the plus size separate. Not only does this waste time hunting through the racks but gives the impression Laura has reduced the number of petite options and hopes petites will buy regular. Not this 5’ person.

"Former Loyal Customer"

Extremely disappointed with customer service. I used to be a loyal Laura customer and recommended Laura to all women, but since their recent change to their return policy I will no longer be a customer. I have spent thousands over the years on Laura clothing and I often buy online since the store near me doesn't get in a lot of the clothing I like. I went to return 1 of the 8 dresses I bought and was told that is no longer an option and that they only offer store credit now. This makes shopping online impossible. The reason for my return is that the dress was too small and they don't make it in the next size. This is terrible customer service, especially for a retailer that offers their clothing online. I would recommend to anyone that they avoid shopping at Laura now. Very unfortunate the decisions this company is making.

"Great Experience"

Went to find an evening dress today at Oshawa Mall. Staff were all smiling friendly. Veronica assisted me and was very attentive. So appreciated . In days when customer service is poor, Veronica was perfect.
Attentive, knowledgeable and honest.
Found a couple great dresses and made a great purchase.
Thank you Veronica!

"Rita C"

Rita C. #59961 at the Oshawa Shopping Mall location was extremely helpful, very personable, interactive, and responded to my specific needs (my granddaughters graduation 😄). She was genuine and authentic in wishing my grand daughter well. My grand daughter and I loved the dress we bought. Overall, it was nice to experience such excellent customer service.

"Great Customer Service"

I appreciate the great customer service I received from Marcia from the Fairview Mall location. She went above and beyond to assist me with a purchase over the phone to ensure it went out for delivery for me to receive in time an upcoming event. It’s not often you get service like that. Very happy customer!

"Ordered on line"

Ordered on line, supposedly delivered, but I never received. Shopping for years I am a senior, but really disappointed in their handling of this situation. Will not buy from them again and will not recommend them.

"Online shop is not recommended"

Online shop is not recommended. If O could I put 0 stars:
Divided my purchase for 4 deliveries, one of them were lost. Told me that they are not responsible for delivered items, but theses items were never delivered.
Even after Canada post confirmed that my parcel was lost, Laura online shop was not able to refund me less then 100$… I am still waiting ( since 20th of June).
I am dissatisfied and would not recommend anyone to go online with this guys! No custom service at all!

"The salesperson Mae was WONDERFUL"

The salesperson Mae was WONDERFUL. I had an event to go to and needed something right away and she was delightful. Helpful and knowledgeable and I will be back because if her assistance. It was an excellent experience! It was Laura in Windsor, Ontario in Devonshire Mall.