"The worst exchange/return policy known…"

The worst exchange/return policy known to mankind. Spent 250.00 on a dress for my daughters wedding in July. Purchased at the end of April....delivered in mid May. Dress is too casual for the wedding so I wanted to exchange it or receive an instore credit. 14 DAY RETURN POLICY.......not 30 or even 90 for credit only. STUCK WITH THIS DRESS......DO NOT SHOP HERE.

"Excellent Service"

I shopped at Laura, Polo Park in Winnipeg. Valentina was the Sales Associate who helped me. She was amazing! She was very helpful, patient, kind, honest and friendly. There are very few places with service like that and amazing people like Valentina. Thank you!!!

"THE ASSISTANT MANAGER AT OUTLET WPG MB IS RUDE!!!!!! WORST CUSTOMER EXPERIENCE/ CUSTOMER SERVICE"

Me and my mom bought a dress couple days and and we were told by a lady who works at laura that it will be 14 days to return or after that it’ll be exchange or store credit. We went today (march 18,2023) to buy my dress and my sister’s dress and I generally asked if those dresses have the same policy of store credit because thats what we were told last time.
So i asked the question that “will it be exchangeable after 14 days? Or I’ll get the store credit?” The employee who was helping us told us that there’s no policy such as exchanges or store credit. She called her ASSISTANT MANAGER! SHE WAS SO RUDE TO US! She didn’t know how to talk to a customer, she didn’t know how to talk to kids (my sister’s just 14 and she’s an introvert, she got hurt by the way she spoke) I HATE THIS STORE SO MUCH! I will never shop here again! And wont let my family enter the store! I couldn’t believe how rude she was. It was a really bad experience. I hated it so much! Wont even buy anything from there again! I RECOMMEND TO NOT BUY SINCE ITS ALSO EXPENSIVE AND WORKERS ARE NOT POLITE

"Worst exchange policy ever"

Worst exchange policy ever. I can understand a short return policy but exchange… 14 days… That is complete bull.
I’m a single mother that needed something nice for court, court that didn’t end up happening. I would have loved to exchange for something I’d actually wear. Tags still on, never worn and I have the original receipt. But it’s past the 14 days. Absolute crap. I will not be shopping here again that’s for sure.

"Be wary of return shipping costs! I wasn't."

While I liked the coat I ordered online, it was a little big so I had to mail it back (closest store to me was almost 2 hrs away). I knew I was responsible for the return shipping costs (which is disappointing since many businesses offer free return shipping or discounted), but I had NO idea it would cost me $35 to return it! Very upset about this and will not be ordering again in the future. Be WARY of online return shipping costs is my advice.

"I took my 86 year old mother to the…"

I took my 86 year old mother to the south centre store in Calgary. We were greeted by a sales associate by the name of Bev I think she was the manager. She was so kind to my mother and picked out a few items and took in to the change room and stayed with her to help. After mom picked out a pair of pants she took our payment and was so friendly. I give the whole store a thumbs up and hope to continue the hard work.

BEV YOUR THE BEST

"Body Shaming Teenager Girl's"

1st off I am posting 1 star as this is the only option to get this on this site. Stopped by the Guelph store with my teenage daughter in search of her prom dress, this was our first time out in search of her dress for her upcoming prom. We walked in the store and was welcomed in by a sales associate from behind the counter. We headed to the prom dress section and looked around, another sales rep approached us and noted to let us know if we needed any help. (Off to a good start right?? I thought the same) As we continued looking we located one dress my daughter wanted to try, I checked the sizes and realized her size was not on the rack, regardless I suggested she tried the size up from her size, which was on the rack, just to see if she liked the style. The same sales associate we offered to help was near by, so my daughter asked for a room, while I continued looking around. I overhead her say to my daughter you should take one size up in with you in case you need it. My daughter replied there was none and she would try the one in her hands, and they headed to the change room. After a little while my daughter called for me from the change room. I went in the change room and she said mom that lady was so rude! She told me she could get me a shape wear to try with the dress. I was quite upset after seeing the tears in my daughters eyes she was holding back. I composed myself and help my daughter zip up the dress she was trying, which was too big in the body on the fit. After deciding this was not the dress style she was looking for she changed to leave. I headed over to the sales rep to mention she should be mindful of what she tells teenager girls coming out to shop for thier prom dresses, I mentioned to her mental health is of concern in the world, so telling teenagers they need shape wear is not a good idea. She shouldn't be doing this. She justified her actions saying this was what sales reps told all customers because of the kind of dresses they sold. Now I find this disturbing, automatically offering shape wear to customers doesn't seem right, even worse to teenager girls. My question now is what is Laura's contribution to building health communities if it's operations is not aware of the affects of Body Shaming.

"Shoddy customer service and poor quality clothing"

Had to return a winter coat after wearing it only once as the back of the snap closure on pocket ripped through the material the first time I tried to undo snap.
So after a long day at work I went into store to return coat and salesperson behind counter greeted me with " Hello, how are you?" Quite pleasant - I replied " I'm fine, thank you." She glared at me and said " I'm fine as well, thank you for asking." Really lady? Passive aggression kicked in big time with this one. I was pleasant but was tired and just wanted to go home. I explained the situation and she told me to pick something out for exchange {also found out they did not have my size in stock) I told her I didn't' want to do that this evening and she told me "then we cannot do your exchange". No offer of a gift certificate or other solution. Now I was annoyed! Another person stepped in and was pleasant and advised they could order my size and have it delivered to my address. Great! I gave all info and several days later got a message from the store advising the coat was ready for pick up. I called back and told the clerk (not same lady) the coat was supposed to be delivered to my home address. The response was "well you weren't charged any extra fees so you can just come and pick it up". When I do get over there to pick up the coat I will be done with this company once and for all.

"Shop elsewhere if you don’t want to be scammed"

Shop elsewhere, if you don’t want to be scammed by this store and loose money. My first time oline shopping with Laura, it was around boxing sale and decided to try buying. NEVER received the package. The courier is called GoBolt Boxnight sent me an email about the delivery with a picture of the package left on my door at around 8pm. No door bell to inform that there’s a package at the door. However the package is not there, I never see the package at my door ever. My neighborhood is a safe one. I never have any online delivery missing before. Even with bigger packages and I am away for days when a delivery comes, the package is never missing. Tried the courier customer service - DEAD END cannot be contacted. Tried Laura customer service but no solution at all only forward me the same email as the courier sent and that’s it no other follow up. Very bad customer service. From the reviews I see now that many customers also experienced the same issue as me. Ordered online, the courier GoBolt Nightbox, package never arrived, no solution from Laura. From my point of view, they are running scams for the online shopping customers. So folks, like I said on the beginning, stay away from this store. And hope no one loose their money again here.

"Went to Laura’s to return two items"

Went to Laura’s to return two items. I did in fact lose my receipt and the associate was extremely rude, dismissive and arrogant. She advised that without the receipt nothing could be done and that I could leave the store. I was astonished at such horrible treatment.

I’ve been a loyal customer with Laura and Melanie Lynn for over 20 years. This store is in the trinity common strip mall. Also two associates were trying on clothes and also ignoring customers in the store. Unbelievable.
I promptly called customer service and they pulled up my account and sent me my receipt. It was not difficult or labour intensive.
I will be returning the items now and will also be taking my business elsewhere. I’m really so disappointed in this store. It taints all the others sadly.