"REPORTING THE METER READING"

Every month when I have to call to report my meter reading, the customer service on the phone is as helpful as possible, and normally, the waiting time is not too excessive.
However, sometimes one does not have the time and patience to wait on the phone, or we can only make that call before or after work which is out of Foxglove office hours, so we miss to give the readings, leading to the estimated bill and we end up paying more. So, I do think that the process could be better for the client if it was Foxglove Energy who gets in touch with us asking for the meter reading or if we could go online and report it on to our account.

"A bit cheaper than our previous one"

A bit cheaper than our previous one. Very handy and easy with monthly meater reading and statements

"Average all round."

Average all round.

"Switching to clean energy"

I had been looking for an environmentally friendly, clean energy company for a while - not just a mainstream energy company who paid lip service to the ideology without effectively backing it up!
I have found Foxglove to be true to their word whilst also listening to their customers.
A switch of energy providers I wish I had made sooner!

"As useful as a chocolate fireguard"

I've reviewed Foxglove Energy before - truthfully and in a bad light. Then when they ask me to respond with my account number in order to investigate it isn't possible to reply. So I emailed them instead, giving the necessary info but no, that's not good enough for them, they need my name, address, phone number before they can do anything. It's a total waste if my time and theirs. To reiterate, the admin side is about as useful as a chocolate fireguard. Go anywhere but don't go to Foxglove. I am presently weighing up my options as I intend to find another provider.

"A good move!"

The switch was painful thanks to my previous supplier and a dodgy. meter. Once sorted there were no problems. The company also handle my solar panel readings and income. As this was a new home for us at the time of the switch it is not possible to quantify savings but the unit rate are significantly lower than the previous supplier.

"Customer service"

Great customer services, based in England, not 20mins going through automated answering systems.

"Could be better discounts for cash…"

Could be better discounts for cash customers as i don't do direct debit I like to pay as I go otherwise the rates are good

"So far ,so good."

So far ,so good.

"I am happy with the"

I am happy with the
Switch the price did
Increase after the switch and the standing
Charges are a bit steep
At 12 pounds 40 pence
A month