"Excellent Customer Service Naureen!"

Very skilled at dealing with frustrated customer and resolving an issue so that the outcome was agreeable to both parties. Naureen’s customer service is excellent!

"Querying when a bill would be raised"

I had a query regarding when my bill would be raised as I am about to go on holiday.
Thanks to a chat with Megan,my question was resolved quickly and efficiently.

"Another 1 star rating for Foxglove/Fischer"

I am astonished that they are still in business.

Somehow, my parents (pensioners, living in a small, energy efficient house) have been paying £140 per month DD for their energy from Foxglove/Fischer/whoever they are currently trading as.

Despite this (which must surely put their account in credit if anything) they are now being pursued for £400+ as apparently their account is in arrears??

Add into this drama that my father has recently had a stroke, and it's my mum receiving the pseudo official looking, vaguely threatening emails.

Needless to say, I'll be helping her to switch provider ASAP.

"You must be joking been asking them…"

You must be joking been asking them when they are going to get there Web site back up and they will not give me a answer been down for 2 months now can not check my balance)

"Excellent service"

Excellent service. Very efficient. Our last energy suppliers were a nightmare but Foxglove have been great.

"Credit Refund"

Asked for refund as account in credit in excess of direct debit. Justyna was very helpful and arranged the refund. Very easy to communicate via chat.

"Farha good"

Farha is very helpful

"I had a minor issue with my direct…"

I had a minor issue with my direct debit which was efficiently sorted by Farha, using the online chat. Worked well and seems much easier to communicate by that method than using the phone.

"my ex with this company is there are…"

my ex with this company is there are too many changes in midterm
On Billing, you don't get an itemized there is nothing to show your night charge or day charge or standing. I know they are shown in your tariff you have to work it out yourself.

"Do not have anything to do with this…"

Do not have anything to do with this company. They are shysters. Went through the complaints process and the Ombudsman found in my favour but they have not implemented what was agreed. To date, the Ombudsman has been back to them on 3 occasions for an explanation as to why they haven't done what they agreed to. Seems my only recourse is to pursue this through the courts. As this started in November/December 2018 my claim will be substantial for the time I have spent on this and the stress they have caused me. Have also reported this to Ofgem.

See the response from Foxglove who persist with their delaying tactics. They have my name and are aware of the complaint and still choose to do nothing whilst trying to seem reasonable.

Further information. Speak to Lucy Whittaker who sent me an email 21/06/19 advising "that one of her colleagues from the Resolutions Team will be in contact shortly to address my concerns in full." A week later and no one has been "in contact." This is the level of service you can expect from Foxglove.