"Brilliant Company with lovely people."

Brilliant Company with lovely people.

"Total chaos since I switched to…"

Total chaos since I switched to Foxglove two years ago....totally unprofessional and seem unable to answer even the most basic queries.Most frustrating organisation I have ever had the misfortune to deal with

"very smooth switch to new supplier"

very smooth switch to new supplier. Too early to quote actual savings but of course that was reason for switch ! final readings submitted several weeks ago but awaiting cheque for overpayment of direct debits - hopefully sooner rather than later !

"To date everything has gone more or less swimmingly."

To date everything has gone more or less swimmingly. My only concerns were:
1. The imposed change to 2 amounts of DD a few months ago ... but our grumbles were listened to, which was good;
2. The amount of time it took to reimburse me. I had amassed a large amount of credit and wanted some returned. It was returned eventually, with an apology for the delay.

I would like to have been given some info as to why Fischer morphed into Foxglove, to allay any worries that things were going wrong.

"Excellent experience!"

Excellent experience!

"So far so good"

So far so good. Certainly cheaper than anyone else and seems as efficient as is necessary and is very friendly and quick-acting. More actively efficient than my previous cheapest supplier so I have great hopes.

"On Supply and service Very Good"

On Supply and service Very Good. On response to requests or queries, I will await the outcome of To-day's Chat-Line request.

"No hassle move no pressure"

No hassle move no pressure

"After one or two teething problems…"

After one or two teething problems which were soon rectified, we have been satisfied with the service over the past two years. The access to account and submitting of meter readings is easy to navigate.
Not sure if we will stay, as it will depend on new estimated payments due to be reviewed and a comparison with other providers.
A recent "chat" with FARHA was very useful and explanations were clear.

"customer service was excellent dealt…"

customer service was excellent dealt with issue and this was completed in less than 5 minutes