"The Kaiser gas hob is absolutely…"

The Kaiser gas hob is absolutely superb. Fantastic solid build and finish quality. Highly recommended.

"Utterly brilliant customer service!"

We bought an unused Kaiser Empire oven and hob, but when we came to have it installed there was no elbow connector to the gas mains. Our gas fitter tried everywhere in the north east but no luck. One email to Kaiser services and they sent one gratis. Examplary service from a great maker. Thanks also to David Beach Customer Serive Manager.

"I don't recommend this brand"

Order number is 5169
I don't recommend this brand. I brought range cooker, priced 3k, and hood extractor, priced 700 pounds. The cooker came damaged already, with an attempt to be repaired, and the hood extractor also came damaged with EU plug, which delayed my project with 1 month. Trying to do a separate guarantee, such as Domestic & General, for the appliances, none of those who deal with this type of guarantee will make one for this brand. You'll be stuck only with the brand guarantee, which is 1-2 years, and after this period, you'll need to pray to not broke.

"Excellent customer service "

Excellent customer service . Kept me informed with all stages of the delivery and replied to queries straight away .
Fridge / freezer is also stunning !

"The customer service is very good I…"

The customer service is very good I called asking for next day delivery and the customer service personal sortit all out asap so happy 😊

"Great experience with my coffee machine!"

I had purchased a coffee machine from Kaiser as I’d heard among friends and online that it’s a secret winner, and that it was a great machine for the price.

Admittedly I was informed that my order was delayed due to stock issues, but the customer service team were very friendly and supportive so honestly didn’t mind.

The machine is amazing, for the fact that it uses a built in water tank, not unlike a pod-style/nespresso, the pressure and the quality of extraction that I get from my espresso shots honestly make me feel like I’m back in my old coffee shop job with a big machine!

Delivery was very smooth, and able to book my own time slot and has live tracking so was very convenient, overall I had a very good experience with Kaiser.

"Disappointing Durability and Poor Customer Support – Not What You’d Expect from a Premium Productle"

You will see from the reply from Kaiser, they ignore the main issue all the chipping off the paintwork of the kettle. Please read on.

I purchased a Kaiser kettle, expecting top-notch quality and longevity given the premium price point. However, less than two years in, the paint has already started chipping off. For a product marketed as high-end, this level of deterioration is unacceptable, especially considering it’s been subject to normal household use.

After reaching out to customer service and providing photos, I was met with responses focused on "maintenance" and “wear and tear,” rather than addressing the actual issue of durability. The implication seemed to be that I hadn't properly cared for the appliance, however you can see all the chips.

My frustration lies in Kaiser's's reluctance to acknowledge that a product at this price point should not deteriorate this quickly. When compared with other brands, like KitchenAid, which I’ve used without any similar issues, this experience falls short of what you’d expect for the cost. I’ve been left with no choice but to leave this review, as I feel others should be aware of the product's limitations.

I’d recommend potential buyers consider other brands that deliver on both quality and customer care. Kaiser may look great initially, but don’t expect it to maintain its appearance or performance in the long run. Save your hard-earned money for a brand that will stand the test of time – unlike my experience with Kaiser.

"I was scammed"

I was scammed. I paid the money. They delivered to the wrong address. I haven't received it yet. Scam company

"cookerhood"

prompt delivery

"first class quick delivery"

first class quick delivery, and exceptional phone order attitude