"Very easy system to use with a lot of…"

Very easy system to use with a lot of information at your fingertips. At this time we are doing roughly 30% to go business and the integration with delivery platforms is excellent.

"Above and Beyond"

The customer service rep went above and beyond to make sure all departments were on the same page. He was also pleasant, understanding, and great at small talk. Also no background noise, like a tv or something (he had a great setup)!

"customer service A1!"

customer service reps have been very helpful with any questions I have

"Very helpful customer service…"

Very helpful customer service representatives. Always willing to walk through your problems and pay close attention to details.

"Excellent customer service experience"

My issue was handled promptly and efficiently regarding a charge on the wrong bank account. I was able to get the error resolved within only a few minutes. It was a pleasant customer service experience.

"Online Chat Support"

Online chat is always very helpful for me when there is something I just can't seem to find online. The guest representatives are both knowledgeable and helpful for any situation that may arise.

"Recently called in to see if we could…"

Recently called in to see if we could limit the number of items ordered through our online system. We didn't get the answer we wanted but the Rep was friendly, understanding and indicated that he would add it to the customer request list.

"I adore Upserve"

I adore Upserve! This company has been just remarkable with their customer service. I installed Upserve December 2019 in launch of our Hotel's new restaurant. Then COVID hit 3 months later. Upserve has helped with all our business pivots. Beside the software and operating system being super easy to use (yes, there is a learning curve, but they hold your hand throughout the whole process) the customer support is second to none. Honestly, one of the best investments we could have made... even in light of the economic shutdown.

"BRGR"

I would have given 5 Stars but, I am taking one away because of the long wait time it takes to speak to a support person.
When I did get a call back I was more than happy with the help that I received. He was very polite and patient. He took his time to explain and walk me through everything that I needed to do. I had more than one issue that I needed help with and he was more than happy to help with all of them. He did not hang up until we tested everything and we were sure everything was up and running.

"A Happy Two Years!"

We have been using Upserve for two seasons now (we are only open may-october) and they always answer the phone with helpful staff who are quick to solve your question or problem and offer additional advice to prevent it in the future if possible.