"James a National Treasure"

James helped me out through the chat now app on Upserve. Helped get me all the resources I needed to get access to and did it with understanding and in a very timely manner. Huge thank you. great company for my restaurant!

"The integrated support button rocks!"

Upserve's integrated support button that links directly to support 24/7 and minimizes while on the POS screen is super functional and helps handle issues quickly. I've used two other POS systems in my businesses in the past, and this small feature has actually come in handy multiple times, solving issues expediently.

"So appreciated!"

Everyone I've connected via chat has been kind, helpful, patient - going beyond my questions to provide me additional information I didn't even know I needed! No chat ends before my questions are answered and my issue resolved. Thank you Anthony, Cori, and so many others who have assisted me along the way! You are so appreciated!

"Good luck getting in touch with…"

Good luck getting in touch with customer support if you have an emergency.

"Upserve is an excellent POS system"

Upserve is an excellent POS system. I'd say it is a cross between the functionality of Aloha and some of the better parts of Square. The programmability is good but not quite as flexible as some others. You should be able to do 99% of the things you want to do, I'm just really particular about certain options and they don't exist in the current build.

"Customer Service"

I had a pretty good idea on what I was trying to do in the pos system I just wanted to make sure I wasn’t missing anything so I chatted with Anthony and he confirmed what I was trying to do. He was very nice. Unfortunately I could not do what I would have like which is apply a coupon code comp with an exact dollar price, your system would only allow a percentage not dollar amount. I also never got to thank Anthony or formally end my chat with him because the chat had timed out. It was three minutes that had passed before I got back to writing to him. I was disappointed I didn’t get the chance to appreciate his help.

"Cash box set up."

I could not get our cash box to open. I used the text support and it was easy and they got the box connected in minutes.

"Really love working with Upserve."

Really love working with Upserve, they have an amazing team the it is super easy to work with.

"Perfect help"

Perfect help

"They are always very friendly"

They are always very friendly, courtous, and willing to try many options for fixing my problems. They walk me through each step, explaining where i will find what they are looking for.
Thank you for helping a non-apple user navigate the system easily.