"Printer issue"

I chat with the team to solve a issue with the printer kitchen and they resolved in 20 minutes.
A little bit of long wait to initiate the chat z

"The Upserve support team is amazing"

The Upserve support team is amazing. Patient, positive and knowledgeable. Good communication and consistent follow-through on the few occasions when there was not an immediate solution. Thank you for the 24/7 support!

"WORST "CUSTOMER SERVICE" EVER!!!!"

They have the absolute worst customer service on earth. Sales will pick up after one ring, but if you are already a customer you will never be able to speak with a customer service rep. I do not believe they actually exist. I have called for a week straight and been on hold for hours with no answer ever. Still have not spoken to anyone in "customer service" because I do not believe it actually exists.

"Absolutely horrendous customer service"

Absolutely horrendous customer service. I am on hour 7 of trying to get a hold of someone to help us with a printer issue that was a problem from the beginning of installation. A little back story: we converted to upserve right before shut down and had only been open for one day with our new POS. During that one shift the printer refused to print tickets and receipts. We sat on hold for an hour and a half with no resolution. Shutdown occurred and they continued to charge a monthly fee despite our POS being disconnected and our printer not working properly. We have been trying to open and I cannot get an apt with the customer service department. They feel I should be sitting at the bar waiting on their phone call even though the bar is CLOSED because the POS system will not work. We are filled staffed and full of inventory but cannot operate.

DO NOT SIGN WITH UPSERVE!!

"Was having a problem getting something…"

Was having a problem getting something added to the menu and I used the chat and was able to get my problem resolved quickly.

"Very patient"

A piece of our terminal was damaged and needs replacement. The Upserve support rep was super helpful on the phone. He looked up my device by serial number to determine if it was still under warranty. When he discovered it wasn't, he helped me with solutions to replace the broken item. I appreciate his patience and support!

"Nightclub install"

Getting in touch with the on site technician was challenging and having an actual person available for training would have been ideal. Otherwise, it was smooth.

"The upserve team was quick to sort out…"

The upserve team was quick to sort out every issue that I have encountered, usually because i am new to this and there is some user error on my behalf, but now im running smooth.

"Log in credentials…"

I needed log in credentials for one of our Managers, Amanda K assisted me right away through live chat, she was fast, accurate and friendly!

"The agent was extremely helpful in…"

The agent was extremely helpful in identifying the problem and finding a solution.