"After weeks of researching POS systems…"

After weeks of researching POS systems I trusted the reviews here and went with Upserve. Wish I would have went with another POS. First of all their 24/7 customer support is a lie. Not one time have I ever logged in on my computer to find an agent online and available. The only way to reach customer service is through the actual POS system which doesn't help me solve problems on the back end. Their handheld device is pretty much useless to my staff. Their online ordering integration needs work. Reports are super basic and useless. Really expensive P.O.S. and I'm not talking about point of sale. Maybe they all suck but I definitely would not recommend this one.

"Problem solved!"

I was having difficulty logging into Upserve in my tablet for a few days. I couldn't understand why I could login on my laptop but not my iPad. Live chat solved my problem quickly and efficiently.

"Top notch customer service!"

I really appreciate and value the customer service experience I get. As a fairly new business owner, I often have questions that feel complicated to me, but the folks at Upserve always take the time to walk me through any challenges I am facing. I consistently find them to be friendly, professional, helpful and experienced. The more I learn, the more I like, and as someone who value's customer service a lot, I give them the highest of marks!

"Had an issue with a check out report…"

Had an issue with a check out report and got assistance within two minutes which in 15 years in the industry I’ve never had a POS system contact me back so quickly and solve the problem I had so fast.

"Always reliable."

I appreciate that the team at Upserve is always available to help. Not that we run into many issues with the system, but when we do- the correspondence is fast and easy.

"On our opening night using Upserve"

On our opening night using Upserve, we had a question. We called Upserve in the middle of our rush. It took 30 seconds before we were talking to someone. Our support quickly logged into our system and walked us through our issue on how to fix it. So friendly too!!!

"customer service"

I had great, prompt service today! Called in and got the error fixed within minutes.
Thank you!

"Upserve is awesome"

Upserve is awesome! Not just the software but the people too!

"My company recently moved to Upserve…"

My company recently moved to Upserve after the company that we were using went out of business. The process was seamless from the beginning and the support has been unlike anything I have experienced in this industry. The staff has been willing and able to not only answer my questions but also show me how to maintenance and change my account on my own.

"Terminal and wifi"

Sam walked me through hooking up our terminal to wifi patiently and happily.