"I have had some challenges with the…"

I have had some challenges with the start-up of a new POS system. The support team(s) have gone the extra mile to solve any issues I have. They are overwhelmed with all the restaurants reopening but have never made me feel rushed.

"Literally the best customer service you…"

Literally the best customer service you can get

"All chief no Indians"

Good morning,
After being on hold for more than an hour I was able to get fantastic support from Christan my tech, if it were not for his skill and patience, I would find another platform.
Luckily for Upserve, Christian was able to help. Now, what happens when your info department receives my request and handles it in a timely manner is left to be determined. Which is how Upserve does business in general with an ethos of “let’s leave the paying customer hanging for as long as humanly possible, because, we’ve already got their money, and we will take a percentage with every sale they do”. It’s a very mafia mentality, like a carrion bird picking the bones of an already dead restaurant industry.


Just and update today is June 19th and as of now the so called “info” team hasn’t handled a single thing.
But I personally have now learned to code the menu matrix, it’s been two solid months of either being on the phone with or chatting with a tech associate every single solitary day. To try and get this semi useless pos to a functional situation and I am consistently baffled at the lack of useful interface. Wends I learned how how to program a subnet masks.to connect my ticket printers. Truly a time vampire that never stops eating my time and attention. Thank god I’m not trying to do business and have an unlimited amount of time and resources to devote to this blood sucking platform. Thanks info team, i sincerely doubt you exist. Maybe you are an existential ideal like time or harmony….

"The customer service rep was amazing…"

The customer service rep was amazing and very patient in helping me get logged into my back office account and rest my password.

"Got the form I needed quickly and…"

Got the form I needed quickly and efficiently

"Great software"

Great software, has all the reporting information I need. Support staff are terrific.

"Great customer service"

Great customer service. I was having issues logging into certain aspects. I used the live chat and chatted with someone who was able to immediately fix the issue.

"The customer service agents are… spectacular"

The customer service agents are spectacular. Every time I talk to them, they're pretty knowledgeable, and if they're not about something, they can find out the answer for ya! The only huge gripe I have about Upserve itself lately (not the agents) is that the wait times to get a person on the phone is ungodly long. Certain problems just can't be solved through typed conversations. I recently had connectivity issues with a wifi extender that had to be troubleshot (is that a word?). There's no way that could have been solved through an exclusively typed conversation.

"Requested certified POS reports"

Requested certified POS reports, 8, end of business on Friday, delivered Monday AM. Customer service reached out on Sunday...wow!

"Close to excellent"

Although it took some challenges to get the operation up and running, as well to clarify on the Upserve administration side who is authorized to receive support, I was able to swiftly get my issue resolved.

My criticism would be on communication. There were so many misfires and unexplained steps in our rollout process that has lead to my review.