"Used Holiday withthis company several times would…"

Used this company several times would highly recommend

"Alan was really helpful"

Alan was really helpful, he was able to offer really good advice and was very knowledgeable in answering all our questions we got the feeling nothing was too much trouble for him

"Awful we were told we couldn’t book the…"

Awful we were told we couldn’t book the hotel advertised so jetline said they offered the equivalent. When we compared the price to the original hotel the one they booked us into jetline saved themselves €40 euros a night so with two rooms for 4 of us jetline saved €80 a night. Rip off comes to mind!

"Very helpful & polite"

Very helpful & polite

"Do not use this company they're a…"

Do not use this company they're a bloody nightmare

"Nightmare Experience- Avoid!!!"

Nightmare Experience – Avoid This Company at All Costs!

Upon arriving in Turkey very late at night, we discovered that the hotel we had fully paid Jetline Travel (JT) for, had no booking. We were stranded in a completely unfamiliar country with two young children. with nowhere to stay. The company’s customer service told us no one could help. We were left without accommodation all night!
This isn’t just a case of poor service—it’s complete neglect and utter incompetence. We went into a temporary make shift excuse for a hotel as nothing was available, it is not where we wanted to take our children. we were them moved again to what our kids described as carnage!
There was no acknowledgement of the distress and additional costs this company caused us.
The evidence we’ve collected—photos, recordings, and clear proof —speaks for itself.

We finally booked out found a hotel ourselves similar to the one we originally booked with Jetline Travel.

They also failed to respond to our complaint, despite their promise of a 28-day turnaround. It is clear they do not care about their customers. If they can abandon a family in a foreign country and now ignore us, how can anyone trust them with something as important as a holiday?

Avoid this company at all costs. They are unreliable, unresponsive, and couldn’t care less about their customers’ well-being. This experience has been a disaster, and I wouldn’t want anyone else to go through what we did. Find a more reputable company that will actually take care of you.

We are still waiting for a response to our serious complaint. Now have been asked to resend complaint to a new email address and wait a further 28 days by Paul!

"Jetline Holiday from hell"

Booked pre and post cruise hotels and a cruise with Princess Cruise Line. The quality of hotels the Jetline cruise staff chose were substandard. We were put in
a hotel which was rated 4 star by Jetline when infact it was of hostel quality. Complained to Jetline customer service and an agent named Emma insists that we should have complained to the concierge/reception, which was no more than a small kiosk at the entrance to the premises. We had to carry our own suitcases up steps through a small lobby, then up in rickety lift to our room. The electrics were dangerous and the toaster in the breakfast room sparked when we attempted to use it. Emma from Jetline told us we should have contacted the reception to ask to be moved to another room, which we did, but to no avail, because our receptionist didn’t speak English, neither did the waitress in the breakfast room. Needless to say we never ventured to the breakfast room again, we ate all our meals out of the hotel and went out for breakfast. Jetline have since passed the buck and told us we should have made contact with the number on our voucher to complain. Firstly the quality of the hotel should match or be better than our cruise room. Secondly Jetline should have chosen a hotel with 4:5 star rating and it should have been researched by them to ensure it was of suitable star rating. My advice is: do not use Jetline for pre and post hotel cruising, you will be left very disappointed and angry, as we were. Totally spoilt our holiday, which cost over £7,000.00.

"Hotel booking cancelled "

Arrived at hotel in Rome to be told booking had been cancelled 4 days before. No reply from any Jetline phone numbers. Fortunately hotel had vacancies and had to pay for 3 nights. When home have emailed the Jetline twice but no response. Would definitely not recommend this company.

"My hotel was cancelled by the company…"

My hotel was cancelled by the company for no reason. We would have been stranded if I didn’t come out of pocket on my own. I already paid for the package. Family Of 4 with no hotel.

"We booked a holiday with this company…"

We booked a holiday with this company Stanley sorted every out.
From the beginning it been a nightmare we should have been on a early flight to hurghada that changed when we booked it. We arrived at the hotel SEA STAR BEAU RIVAGE 23.45p.m stayed for 2 nights then on to luxor fo a seven day nile cruise it took 5 hours to get there.
We got upgraded to a better ship(canal barge).
We were full board however you only got a drink at breakfast.
You had to pay for all drink (water,beer, tea,coffee ect)
The cabin was ok we have to get ours fumigated bed bugs.
We did all excursion every body wants tipping.
After 7 day's back to the hotel missed dinner because we had to be out of our cabins by 8 a.m.we then had to wait till after 12p.m for transport back (another 5 hours).
The house is rated as a 5 star hotel (3 at a push).
The all inclusive as to be honest not good.
After 5 days we had to be out of our rooms they then told us to come back at 1pm for dinner and come back at 5pm to use the shower room (cubicle) between 4 people and share 1 towel.
At 12 o'clock they're cut out your all inclusive bands (however if you a young lad they let them keep there's on).
The staff at the reception aren't really good.
Avoid this hotel not many English all Russian and Chinese.