"Amazing customer service"

Amazing customer service, next day delivery and the only company that had stock of the item I wanted. I will be returning to Cox and Cox for sure!

"Attentive and efficient."

Attentive and efficient.

"I have been trying almost every day…"

I have been trying almost every day since the 20th January to obtain a refund of £125.95 for candle's which arrived on the 20th January and were all broken, most of the time my emails are ignored and when I do get a reply so far all they are offering me a £25 voucher and shipping costs!!! Appalling customer service for a company who used to be good.

"Good customer service "

Jenna was a great help when order didn’t arrive as planned

"I have help from Joe"

I have help from Joe. Amazing service very. I am very happy costumer now

"Excellent customer service."

Dara was super helpful with an order I’d placed, going above and beyond to iron out an issue. Great communication and one happy customer! Thank you Dara.

"REFUND STILL NOT RECEIVED on…"

I purchased a duvet set and bedcover on 27th November. The goods finally arrived after much chasing on 17th December. Neither were of good quality and the packagers were damaged. I requested they were taken back and a refund issued. It’s now 3rd February and goods were returned but NO REFUND

"Have been trying to get hold of someone…"

Have been trying to get hold of someone from customer services for over a week to ask why my return has not been refunded - order number 001985520. Return was sent by tracked Royal Mail with proof of postage mid December so it’s been a while. Please can someone respond to me? Many thanks

"First class customer service. In dialogue with Jose Lewis in customer…"

In dialogue with Jose Lewis in customer services concerning an issue with an item purchased under the previous ownership, Jose was attentive and sympathetic to my complaint.This ultimately led to a compensatory offer which served to resolve my issue.
Jose was exemplary in his conduct and in the treatment of my complaint. A

"Do not use - charge back"

Do not use. Do a Charge back with your bank to reclaim the money for any goods either not received or sent back and not refunded. It’s easy to do an the only way to get money back.