"QUALITY MATERIALS AND EXCELLENT SERVICE…"

QUALITY MATERIALS AND EXCELLENT SERVICE HELP.

"Lasted less than 6 mo"

Lasted less than 6 mo. Took 1 month to get a new compressor. Have to jump through hoops to get reimbursed for warranty. Buying 2 more minisplits. Not Senville.

"Great customer service "

Ease of contacting support. Service was very helpful and easy to get through.

"Sent wrong unit and then been a hassle…"

Sent wrong unit and then been a hassle to get the correct one.

"Excellent customer service"

Excellent customer service

"Great ordering and shipping experience"

Great ordering and shipping experience. The installation instructions should be a little more detailed. I’m an advanced DYI with many years of experience. I figured it out, but a customer who only has basic skills may be challenged. More detailed description and perhaps a few detailed videos would be a great help for those customers who want to DYI

"The price was good the equipment works…"

The price was good the equipment works great.

"I had a problem with my 7 month old…"

I had a problem with my 7 month old indoor unit. I called and the issue was resolved quickly with ease. I purchased two units and this one just happened to have an issue. I am very pleased with the products and customer service.

"Easy ordering for parts"

Easy ordering for parts

"Parts were sent to us promptly and…"

Parts were sent to us promptly and customer service rep was great!