"excellent service"

excellent service

"Bought these for sdded stability…"

Bought these for sdded stability following a back problem. So far, so good. I have not walked so well in years!

"Pole tip and basket"

Got exactly what I wanted, both in one pack and it arrived in two days instead of what I was told (4-6). So although the postage was a bit more than I expected, that made it worth it.

"Parts difficult to identify"

Service was prompt although postage and packing cost half the price of the item. I ordered the wrong part even after reading the spares advice so had to send it back, this is really a Leki problem as spares are very difficult to identify from the descriptions and have no part numbers on them. On advice I ordered a second part so fingers crossed...

"Service excellent"

Service excellent. We placed our order over the internet just after lunch and it arrived the next morning. What could be better?

"Mistaken identity!"

Ah! I see what you mean now. My deepest apologies for the error on my part, that was a big one.
No wonder you were concerned.
Thank you for making sure I got it to the right place.
It's clear that you do have good customer service at your establishment. It's too bad the other company couldn't learn a thing or too from you.
Thank you very much for your patience and for pointing out the error.

"Easy to navigate website"

Easy to navigate website. Emailed me when stock was back in. Despatched and delivered in 2 days.

"Order was quickly fulfilled and…"

Order was quickly fulfilled and promptly delivered.

"Looking to replace a mid-section from a…"

Looking to replace a mid-section from a broken pole. The website was clear, and helpful. Delivery was prompt.

"Quick and simple.."

Quick and simple... Nothing to report