"Very helpful"

Very helpful

"Replacement bottom section"

Advised when the spare part (bottom section of pole) was available ordered it and it was delivered in a few days. Pole repaired and back on the run. A lot of poles to look at to get the right one but they are all there if you look

"It’s the second time I’ve ordered from…"

It’s the second time I’ve ordered from Open Air and the service and turnaround was as good this time as the first

"Good website"

Good website, didn't speak to anyone but clip I needed for sticks was clearly shown on website and after ordering arrived promptly.

"Perfect for my regular exercise"

Perfect for my regular exercise

"Good service."

Good service.

"Goods arrived after 4-5 days."

Goods arrived after 4-5 days.

"On time and well parcelled"

The two pairs of walking poles we ordered arrived within two days of ordering them. Nicely parcelled in recyclable cardboard packaging.

"I want to give this a 4.5 rating"

I want to give this a 4.5 rating, everything is great! apart from the locking system feels a bit cheap.

"Super customer service"

Very impressed when I had a call to resolve my query. This prompt & personal service was much appreciated as such customer service is so rare these days. with scripted call centre staff and reliance on online FQA's being the norm.