"Great customer service"

Great customer service! Very knowledgeable.

"Turned out to be the best experience"

Turned out to be the best experience. We did not know much about Belle Flame. Their price for the Buck Homesteader wood stove was way lower then competitors so we could not resist going through them. Belle Flame was PERFECT. They answered all our messages within less than an hour or two and are still answering our questions. The stove arrived in 11 days , we are way up North and they are way down South. BTW, we love the stove. Check it out at Knetter's Practical Outdoors.

"Arrived undamaged"

Arrived undamaged, proper shipping technique, easy installation, started as explained in directions, no problems yet. I wish product included driftwood pieces and the flame looked more realistic.

"Lionel was very helpful getting my logs…"

Lionel was very helpful getting my logs delivered in time and answering questions.

"Thermometer "

Great product and price but the shipping was a little slow.

"Bad customer service"

Bad customer service. Ordered a fireplace, got it quickly, that’s the good. It was missing a few things. Contacted sales who told me those parts needed to be ordered separately…wrong. After I showed him they were supposed to be included, he asked me if I took a picture of the fireplace on delivery.huh? What is that going to prove. One part is literally an adjustable piece of sheet metal. Why would I want another one? Manufacturer took care of the problem right away. I won’t be buying anything more from Belle Flame.

"Great price and wonderful service with real humans. "

Had by far best price with prompt courteous service. Excellent communication shipping status and quick response to questions. Got exactly what I expected

"Great Experience "

I had a great experience with Belle Flame in the purchase and delivery of my new wood stove insert. I am here in New England, the stove was shipped here on time and in excellent form.

I shopped around for the unit, got the best price from Belle and the service was outstanding!

The Unit is being installed next week. I can hardly wait.

"Good fast delivery pressure to do…"

Good fast delivery pressure to do business with thanks

"Waited an entire month for shipping of order"

I ordered an Empire propane wall heater on 2/3/25

Many many delays and excuses later, it is now 3/3/25 and they still cannot say a date for shipping. Went with a more reputable company. Do not recommend