"The stove was shipped and delivered in…"

The stove was shipped and delivered in a very timely manner. I just had the stove installed. It looks great. Belle Flame did a great job of getting my wood stove delivered.

"Corrected a problem"

Belle addressed an issue with our original order with haste! We love our new fireplace and so does our puppy

"Wonderful Experience"

Everything in the order experience was amazing. They were very helpful with my questions, the order process was easy and shipping was fast. I will definitely order from them again.

"Very helpful in answering my questions"

Very helpful in answering my questions. Belle Flame had the most reasonable price out of anyone.

"We bought the Buck Stove Model 21ZC"

We bought the Buck Stove Model 21ZC. It arrived a week ago, I fired it up and it's been going non-stop for the past week! The stove works great, altho it's a little small for our space and the current polar vortex thingy but I knew that going in on this project.

My 4 Star issue is...
I bought the stove with the intent in installing it as an insert into our Majestic fireplace. The specs said it would fit, and indeed it did fit into our fireplace. The problem is the ZC (Zero Clearance) part. I thought I was buying a stove that fit into my fireplace. Instead, I bought the wood stove AND a $900 zero clearance cabinet for the stove that I didn't need. Had to remove the stove from the cabinet to make it work. The online details were vague. Buck Stove was vague. Now I have this really nice $900 firebox that I don't know what do do with.

"Great product,caught it on sale."

Great product,caught it on sale.
Great customer service.

"Fireplace "

I placed an order for a fireplace went perfect, received in very timely manner. Pricing was the best, there was a slight mistake on one part but they shipped the correct part quickly. Would certainly recommend Belle Flame.

"So angry with them "

So angry with them right now. I bought a fireplace on Black Friday and then gave the specs to my builder to build out an insert for this exact fireplace. Only to find out that this fireplace has been discontinued and if the vendor had just been honest up front we would not be facing hundreds of dollars from our builder to redo the opening for either another fireplace or no fireplace. UGHHHH. (btw this fireplace is still showing as available and will ship in 3 days on their website)

"Five Stars for Sales Cutomer Service"

Our new Empire natural gas stove looks and works great! Special shout out to Lionel at Belle Flame for excellent customer service!

"My new gas fireplace arrived promptly…"

My new gas fireplace arrived promptly and in perfect condition, exactly as ordered. We haven't gotten it installed yet, but are very excited for cozy times ahead! From my experience, you can trust Belle Flame to deliver what you order accurately.