"Excellent Experience with Bluevine!"

Excellent Experience with Bluevine!

I recently opened an account with Bluevine, and I must say, the experience has been fantastic. Their Bluevine Benefits and Onboarding Specialist, Branden, reached out to me and took the time to explain everything thoroughly. He answered all my questions with great clarity and provided valuable insights about their services.

The level of customer service I received was outstanding, making the onboarding process smooth and stress-free. It's refreshing to see an online financial service that prioritizes its customers and ensures they fully understand the benefits available to them.

Overall, I'm extremely happy with my experience and would highly recommend Bluevine to anyone looking for a reliable and customer-friendly financial solution!

"Victoria C. was very helpful"

Victoria C. was very helpful, extremely cordial even when my email was lagging. Helped me solve a issue I didn't even know I was going to have, and helped save some money for my business just starting out. 10/10 would recommend.

"Victoria is awesome "

Victoria is professional, knowledgeable and caring

"This is a great banking option for…"

This is a great banking option for small businesses and solo-entrepreneurs. The customer onboarding process was so valuable; providing guidance on functionality and tools will make financial reporting efficient.

"Very Poor Customer Service"

December 12, 2023 Nature of Complaint: Unauthorized charges totaling approximately $3,827. Failure to resolve disputes adequately on my debit card. Would not provide me with the investiagtion report. Poor customer service and lack of communication. Lack of transparency and responsiveness. These specific outstanding charges include: $1,307.30 $23.00 $195.00 $1,647.51 I filed disputes with Bluevine for these charges. However, several of my disputes were denied without sufficient explanation3 months have gone by and I have nothing from Bluevine. I filed a complaint with CFPB and they are not regulated with CFPB. I saw bluevine tried to take down this review saying it was fake. I am attaching an email from them and to them. It has been since December. I have 6 emails like this but nothing has been done. The FTC now has a complaint. AS of March 8 not one call or my refunds. Only 195.00 refunded from this same merchant that took this amount and much more.
Dear Beth Nielsen,

We received a request from you on 02/19/2025 to reopen a previously denied claim for the following transaction(s):

Date Description Amount Disputed Amount
12/15/2024 SWISS AIR, NEW YORK, NY $1,307.30 $1,307.30

We will review the information you provided and respond with our decision.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please look for the contact information on the back of your card or in your app as we would be happy to assist you further.

Sincerely,

Bluevine
Your request has been received and is being reviewed by our support team.


Thank you,
Bluevine Support
Bluevine Support
Tue, Mar 4, 4:04 PM (4 days ago)
to me,

Hi Beth,

Thank you for contacting Bluevine about your dispute request.

I’ve forwarded your email to our Disputes team, and you’ll hear back from them within 1-2 business days.

If you have more questions, please reply directly to this email, or visit our Help Center. As always, we’re happy to help.

Best,

Preeti Binita | Bluevine Support
On March 9th my dispute for this case number I called Bluevine customer service on 3/11/25 at 9:AM Got Ugo on the phone. He was rude and not helpful and once again lied to me. Told me to contact disput department again that the case can not be reopen and I am not getting the 1,307.30 credited back to my account. 100869937 for over $1307 was denied again. I requested an investigation report and was not given it to me.The refund for 195.00 was refunded but not the main ticket.
They are telling me that the ticket was non refundable which it was.

Beth Nielsen
9:32 AM (0 minutes ago)
to communication, Bluevine

3/11/25 I was on a call for a total of 55 minutes regarding the recent denied refund case number 100869937 with Bluevine customer service. Agent named Ugo. I am requesting for the fifth time the investigation reports for all the disputes and especially this one case number that you have denied. In the email you stated you saw a receipt with my signature. This is crucial for me to see. I did not sign any receipts with this company that has overcharged my card with fraudulently charges. It is also crucial because the 195.00 that you recently refunded was part of the 1,307 airline ticket this company charged. both of these charges were together. I would like to know how you were able to refund the pet fee charged for 195.00 but not the actual ticket? It was done within 24 hours which is the law.Bluevine and community bank are violating my rights as a consumer and not providing the report. I will have to file a demand letter. I will need the correct department to send this demand letter to before I file a lawsuit. In my previous email I still have outstanding charges from this company that I have disputed since December. I requested an address to send legal documents to send a demand letter and he stated they did not have one. I am going to send it to the registered address on file. That is the legal way to do it and attention it to the CEO of the company and also with Community Bank since they are the debit card issuer. I did call again and got Sobi on the phone to check the reason why they denied the refund for 1307.30 but refunded the 195.00 and he said he agreed it does not make sense but he can not do anything and I need to contact the dispute department again by email because they do not have a way to get a live agent on the phone in the dispute department. The email address is communication at disputes
On 3/12 Bluevine posted in their response that they reached out to me nobody ever reached out to me they lied. I did a video call today with pissed consumer which will be posted on YouTube about this. Also Better Business Bureau they can supply Better Business Bureau Bureau with their investigation reports that they refuse to give.

"Owen was fantastic with helping me set…"

Owen was fantastic with helping me set up and explaining the ins and outs of banking. I like that he is giving me 6 months free of Xero. I am looking forward to working with Bluevine

"Streamlined"

Streamlined

"Branden is incredibly pleasant and…"

Branden is incredibly pleasant and knowledgeable! He answered questions I didn't even know I had, was super encouraging (this is essential as a new business owner!), and helped me quickly resolve the one issue I had. I'm super stoked to use the handy features he showed me and I no longer feel overwhelmed by the seemingly daunting world of business banking. Thank you, Branden!!

"I couldn't ask for more. "

Branden was knowledgeable, efficient, and professional. I couldn't ask for more from my first person-to-person contact with Bluevine.

"Branden Holzer - Bluevine"

The application process is both straightforward and seamless, complemented by swift processing times. You will be warmly welcomed by a courteous and highly professional account representative, Branden Holzer, who ensures your onboarding is executed with precision. He offers attentive care and provides all the essential information required to help you embark on your journey with confidence and ease, ensuring you feel fully settled and supported.