"Goods Not Received - Money Taken."

Money taken for order, no order confirmation sent, no product received and no way to communicate with this company, tried Email, Webchat and Phone.

"2 months no goods no refund"

Placed an order on 31st March it is now 21st of May and they have not refunded me, they took 6 weeks to send out tracking information which shows they cancelled the shipment on their end as we agreed they would refund. Unfortunately the refund has not been received 2 weeks later and this is looking like a scam. The bank (hsbc) investigating at the moment and I just hope that they havent just taken the money. Disappointed as I always thought Polish companies were very trustworthy and this is just too stressful.

"Sadly they have Very poor customer…"

Sadly they have Very poor customer service.
Package arrived in the time period stated. However there was some miss communication between liveoutside.co.uk and the courier company. This resulted in me receiving an email from liveoutside.co.uk demanding I pay an additional delivery fee, not very professional! Still waiting for them to confirm I don't owe them any money. Needless to say I doubt il use them again. A real shame, as this would have been easily avoided.

"Too stressful to purchase from here"

The product I recieved from this company is well built and in good condition. But the communication and customer service is poor.
They did contact with a delivery date but never turned up on the date they said they would, it was the day after.
Part of my order is missing and I am still waiting for a response for when
I can recieve my missing product, seeing as I've spent over £500 with them.
The telephone on their Facebook doesn't work and the number on their website just rings out.
I would have bought from this company again, but the lack of customer service is worrying and not worth the stress.

"Delivery and coImmmunication is a mess"

Delivery and communication is a mess. Given that the products are made in Poland you need to set something up so that you can organise delivery. When it eventually arrived it was really well packaged and we know from previous experience that the products are good

"Excellent product and service"

Great transaction from the start
Fantastic price very good communication delivery very easy to track driver very helpfull the corner arbor is now up and looking better than I imagined
Thankyou soooo much so happy

"Bad service"

I am still waiting for my goods it has been 4 weeks and I have not had a delivery date confirmed as yet.

"We never received the item"

We never received the item, and want our money back, polish company have failed to deliver, or answer our emails, very poor all around

"Good quality product at a reasonable…"

Good quality product at a reasonable price 👌

"Really good quality products"

Really good quality products. It looks great in my garden and has drawn many favourable comments from neighbours & family.

Delivery was simple and much quicker than advised. Communication between myself and the team was straightforward.