"Ana was so kind and helpful"

Ana was so kind and helpful. Excellent service 10/10

"Max was very prompt and extremely…"

Max was very prompt and extremely helpful

"Customer service good 👍"

Just really responsive and willing to help

"The person called Evan"

The person called Evan. Had issue locking the bike at the time and they straight away ended the journey and did a justice refund on the stationary time due to the lock not working. Very helpful and understanding

"Good customer service"

Good customer service

"Great service "

In general the bikes are in good condition, there are plenty of bays around city centre, and are easy to use. Occasional problems arise with unlocking and returning the bikes, but the staff are helpful and all in all I have had a great experience!

"I use Beryl bikes a lot and although…"

I use Beryl bikes a lot and although they do tend to have issues with them, the team always get back to me so quick and help me out. Max was extra speedy in fixing my issues for me!

"Max was very helpful"

Max was very helpful

"Quick friendly helpful response to my…"

Quick friendly helpful response to my query.

"Customer services TOP"

Customer services is always kind and servicial. When I contacted them always happy to refund me the fee but, the maintenance of the bikes and the official stops need to improve. I don't said they are not working hard but very often when I try to take a e-bike it's not ready for hire? Or looks the battery need to be charged ...
As I said by chat customers services 10 points cause they are very very helpful, but the services of the bikes in general and maintenance I have to give a 2 cause always have issues, fortunately customer service resolved always