"Late for work because the 10.05 euro…"

Late for work because the 10.05 euro central - Edinburgh Airport arrived at 10.35. When I asked the driver why it’s running late, he said “ I had to take my 45 break” ! A lot of airports staff rely on this bus . Taking the car in future, far too unreliable.

"Complete lack of any customer support helpfulness"

Website makes a booking AND your money but then tells you there is a problem and you never get your ticket.

Contacting Citylink - eventually- tell there has been a technical error and they will refund your money - after 3 to 5 days!

No offer to make the booking and email the ticket - that would be too much like an organisation that cared about it’s customers.

"Terrible app, cannot use if you block 3rd party non functional cookies! disgraceful"

Terrible app, designed to use tracking and data cookies which should NOT be required in order to use it! I live in a rural area and needed to purchase tickets for a specific stop and journey. I downloaded the app so I could buy in advance and of course, when it got to point of clicking to purchase my tickets I just got stuck in a page of doom! seeing the blue 'download indicator' flash back and forth at url line... This is a 100% indicator that this app has embedded data tracking and obstructive cookies in it which if turned off! as we have the right to do, means we can't purchase tickets. It's disgraceful conpanies get away with this! well, citylink you lost our business as 8 of us carpooled instead! Be warned, if you are happy for your data to be stored and used, and to not have the choice to block 3rd party cookies using your info then this is great for you. If like me and millions of other intelligent app users who DO NOT want their data retained and shared then avoid because you can't buy on it! Garbage! shame on you citylink! I am now swapping the first 2 letters of the name, to s and h!

"Citylink Edinburgh airport to Glasgow"

Bus 00.15 Edinburgh airport to Glasgow
Amazing patient driver in - 6 c - dealt with so much patiently and kindly to lots of different nationalities and people who fell asleep and missed their stop.
Bus was modern warm toasty and great . I had just got off a Ryanair flight and the service / driving and comfort are a million miles above Ryanair … and I think of Ryanair like a bus !

"How is it possible in 2025"

How is it possible in 2025? The app and the purchase experience is so so so bad!

"I just bought a ticket with funds taken…"

I just bought a ticket with funds taken from my bank account and have received no ticket confirmation in email and no ticket is showing on the app?

"On rugby match day we were advised to…"

On rugby match day we were advised to stand at temporary bus stance between hours of 16.00-19.00 hours. Unfortunately many of the bus drivers did not know and stopped at earlier bus stop and drove past us at temporary bus stop. Despite 5 of us waving the driver looked ahead. Such poor service.

"Unhelpful and Grumpy driver"

Travelled from Stirling to Glasgow at 13:10 on Thursday 19th December (Bus Reg LSK 870). At Cumbernauld I asked the driver if he could turn the heating down. He stood up and opened the skylight, we then travelled to Glasgow with the wind howling in. Around the Cathedral St he stopped at the lights and turned the fan off. At Buchanan St station I asked him why the fan couldn’t have been turned off at Cumbernauld, he replied “you never asked me to”??

"How can I find information about the…"

How can I find information about the 902 Glasgow to Edinburgh bus stopping at Edinburgh airport on Monday the 16th of December 2024

"NOT the real CityLink"

Not working for tickets bought on citylink.co.uk. Don't waste your time trying to import tickets.