"Bad communication caused a lot of stress"

Had booked bus home from Glasgow. On arrival late into Ft William, the driver advised that the bus would leave at 1640 instead of the usual 1650. I went for a coffee and went back to find the bus wasn't at the stance at 1630. On checking the app, it stated that bus had departed at 16.28 and was now in Spean Bridge. Change of driver in Ft William and driver before obviously had not communicated with new driver. Bus left with my suitcase and medication still on board. I had to book into hotel as this was the last bus of the day. I have 2 main concerns about this. First of all, there should be a handover by previous driver, advising new driver how many passengers had booked straight through to Skye from Glasgow and a head count should be taken of those on board by the new driver. The bus should not depart without checking this. Secondly, in this day and age it is totally irresponsible of Citylink to depart with an unknown suitcase aboard. This would not be allowed at an airport, so why on a bus. It is a security risk. This journey caused a lot of stress and hassle for me. I have oesteoarthritis in both knees and need my medication to help me sleep. On calling Citylink, I was told driver had gone for petrol. Not so. The app showed that the bus was in Spean Bridge. Total lack of communication between 2 drivers caused enormous upset and stress for me and my family. Surely you could do better Citylink!

" Good service "

I always use Citylink from Glasgow to Edinburgh Airport in the Tourist saison (April to November). Sometimes, they have not the right size of the bus to carry all people. Therefore you need to book in advance.
The drivers are always kind and helpful.

"Got 902 service from Livingston to…"

Got 902 service from Livingston to Glasgow great service very helpful and friendly drivers

"Your bus for 7am from Buchanan to…"

Your bus for 7am from Buchanan to Edinburgh through maxim park, is still in Buchanan loading passengers now 7:05am. I’m late for my shift already.

"M92 Edinburgh Aberdeen leaving @16.05…"

M92 Edinburgh Aberdeen leaving @16.05 14/02/24.
20 mins late in leaving as driver was due 45 min break, had to wait another 30 mins at Kinross.
Heating was not adjustable so bus was like an oven, he could not help with it, so had to go on with emergency roof windows open.
Seat belts would not connect to restraints.
Got off in Dundee and caught a train to Aberdeen.
Shocking service, the driver was great, as helpful as he could be.

"My journey from Edinburgh to…"

My journey from Edinburgh to Lochgilphead involved a change of bus in Glasgow. Both legs of the journey were on time and the drivers friendly and helpful. On the second part of the journey the driver warned you in advance of the next stop and time taken to reach it. This was very helpful especially to people not familiar with the area. In the many journeys I have taken on that route this is the first time this has happened. I think it should be made compulsory to make these announcements.
That is where the positives end. The website is AWFUL and is unusable on iPhone. It works on iPad but who carries that around in their pocket!? For a company of this size it is quite frankly unacceptable and needs fixing.
I averaged out on 3 stars but actually I would have give the physical journey 4 or 5(could do with USB charging sockets) but I would only give 1 star for website accessibility.

"Very helpful Driver …"

Took the 900 at 09.15 from Buchanan Street to Edinburgh on Tuesday 11/2/25. Wasn’t really sure which stop to get off in Corstorphine Road -and could only give minimal info -but the lovely driver Tom went out of his way to make sure we got off at the right stop.
Really couldn’t have been more helpful and a credit to Citylink

"Once again, takes your money but no tickets"

Once again, the app has taken payment for my booking, but not made a booking or provided the tickets. This time the reference is 17716113.
This seems to be an inherent fault with the Citylink app, which has existed for several months, so it's about time it was fixed.

"Electronic tickets should be accessible through Apple Wallet. "

Having electronic tickets is useful and makes sense but only useful if they can be stored in the Apple Wallet. Otherwise inconvenient.

"My bus for which was scheduled for 1:30…"

My bus for which was scheduled for 1:30 in the afternoon got delayed by an hour and to add to this I was waiting in the cool for approximately one and half cause the bus was late. After an hour's wait the bus finally showed up but never stopped at the bus top and went past the bus stop and the driver sighed out with his hands and zoomed by, which is not right on my end I have paid for the ticket from a particular stop so attest as a curtesy they should stopped at the stop but this outright not responsible. My plans for the evening are in total loss and have lost my match due to this.