"The bus drivers on the route from…"

The bus drivers on the route from Glasgow Buchanan Street to Stena Terminal are all amazing, very friendly and helpful. I travel this route loads of times and have never had a bad experience

Highly recommend Citylink, always reliable

"Really recommend travelling with…"

Really recommend travelling with Scottish Citylink staff very well presented and extremely helpful towards their customers and also very good value for money unlike the services that operate in England keep up the good work will always travel with Citylink.

"I use the 900 Mon to Friday going to…"

I use the 900 Mon to Friday going to Baillieston, I buy a 10 journey and have so for umpteen yrs but why cant I use it on the 902 to Baillieston, not as if am trying to rip anyone off

"Journey itself was fine"

Journey itself was fine. Bus was warm. Very seldom arrives at destination on time. Wasted time spent at scheduled stops, leaves much later than timetable. Queueing is free for all!!!

"Cold journey"

Booked trip on earliest bus from Inverness to Glasgow. Bus departed on time and whole journey was on time and smooth.
The down side is that the bus was cold, only warming a bit when it stopped in Perth but got cold again when the journey recommenced and the blowers were on. I've used the early morning bus from Inverness to Glasgow several times and it is always very cold and the drivers don't seem to be able to regulate the temperature.

"Decline in services over recent period of time "

I use the service from Aberdeen to Glasgow and return once or twice a month and have been doing so for the past 3 years .
There has been an overall decline in services over these years due to various things :-
1 ) Buses not leaving on time and lack of communication telling passengers why or when they will leave .
2 ) Often uncontrolled temperature - sometimes boiling as heating on full blast or no heating at all .
3) Several times floor has been awash with water with rainwater coming in from under bus .
4) No internet- Can’t remember the last time I had internet .
5) Charging points / plugs not working .
6) Frequently now using unmarked single decked buses which are not designed for long journeys… ie no plugs/ chargers , no internet poor heating etc
( I politely asked the driver the first time I was on one of these buses “ excuse me , are there no charging points or internet ? “ and his reply was “ It’s got an engine and 4 wheels … what you worried about?”
Charming ! And that left me speechless !
This was my only bad experience with a driver as I usually find them pleasant and cheery … there was even one who sang! And none of the points I’ve made above are due to them . It’s the company that needs to pull its socks up and get buses back to modern day conditions and keep up with servicing them .
I have never actually complained to anyone about any of this but feel in this day and age passengers deserve better. I will honestly say if the train was cheaper I would use it ! I took it once when Megabuses were cancelled due to weather and the train was and was cosy and comfortable …. But too expensive .

"Need to up their game"

Time keeping not great, some timetables are unachievable in rush hour traffic, especially between Perth and Glasgow. Total lack of staff and information now at bus stations. Need to rely on an app which gives general information - often inaccurate - and can't handle specific questions.
And some of your older coaches are looking shabby compared with new rivals Flixbus and Ember who I now prefer to use whenever possible

"I enjoy going on the city link buses I…"

I enjoy going on the city link buses I have traveled to a few places and they are comfortable and helpful drivers

"Reliable and comfortable."

I have travelled frequently from Aviemore to Perth through the winter period.Generally speaking the buses have been comfortable, warm and more or less on time. The staff try hard to please in stressful conditions. Service would be better if an earlier bus in the morning and a later one in the evening was available.

"Great service and staff always polite…"

Great service and staff always polite and friendly, always nice and clean
Always use the service when I can