"Scottish Service at its Best Not !!"

Well where do I start

Bus from Dundee to Glssgow meant to leave at 12.20pm leaves at 12.33pm, packed because there is a problem with the Edinburgh bus being delayed as it has hit a pheasant....poor bird :(

The Edinburgh bound passengers are advised that they will chsnge at Broxden Perth to continue on another bus to the Capital.

We arrive in Perth and instead of going direct to Broxden, we have 2 'local' stops in Perth

At one of the stops the driver spends 5 minutes trying to wake up a girl, still in her baffies probably after a hard night on the lash, without success, so we are further delayed. We are about to leave and the nightgirl suddenly wakes up and gets off the bus !

We then move on to Broxden and there is a changeover for the Edinburgh bound passengers so I assume only to hear the driver shout for Glasgow bound travellers to
change bus too. I gather my things together, get my small suitcase from the hold and then get on a packed double decker bus which Im told is a direct bus to Glasgow.....I thought that I had booked a direct bus to Glasgow with one stop off at Broxden Perth.

The service was chaotic and lacking in any organisation and you were treated like a herd of cattle and if you didnt like it, lump it !

Train for me from now on Im afraid and will not be fulfilling my booked return trip tomorrow

"You’re app is useless and never works"

You’re app is useless and never works

"Terrible journey"

Terrible journey, bus very hot and stuffy.

"Amazing service and amazing driver!"

When the bus arrived in Oban, the driver told us he was going to take an alternate route as there had been a crash on the route. This meant I was going to miss my connection to London. However, the driver phoned ahead and made sure I was booked onto the next bus. And in the end of turned out we were just going to make it, so the driver again proactively phoned ahead and made sure the bus I had originally been booked on would wait for me! Amazing service (and amazing driving), really going above and beyond!

"Buses are very confusing for passengers…"

Buses are very confusing for passengers , the app for booking is also very confusing, when buses arrive I always have to ask the drivers if its the correct bus as they are all M9, M8 ect, and they all go different places. I know off people who have got on the wrong bus as the drivers dont check your booking ticket properly and just take you onboard, this has caused terrible distress for them.

"902 link OFTEN VERY LATE"

902 link OFTEN VERY LATE. Don’t recommend. Yesterday 15/01/25 the 18.30 bus from Buchanan bus station was extremely late (~40mins) and when it arrived it was announced that it won’t be going as the driver needed his 45min break (which is fair) and they couldn’t find another driver.

Today 16/01/25 the 7.24 bus from Chapelhall didn’t turn up. I along with others waited for the 7.54 bus but even that was 15 minutes late. This has happened numerous times since I used this service 2 months ago.

I understand that unexpected things happen but when it happens TOO OFTEN, surely you must have thought to develop strategies to cope with these issues, if you really care about your customers as you claim you do.

"Can't get my staff ticket"

Can't get my staff ticket! 10 trips for £17.50 so having to pay £2.50 each time I travel now! So now paying £25 instead of £17.50

"Excellent "

Great drivers and great customer service when dealing with a ticket issue , lovely staff

"I’ve travelled to Portree today from…"

I’ve travelled to Portree today from inverness on the 0830 bus returning today on 1745 to Inverness. To my dismay it is a double decker bus. Really, on these roads. It was like being on a boat. I was green when I arrived. Not looking forward to the return as a double decker had just rolled up. This has to be addressed.

"8.45 am Cumbernauld to Stirling "

I got the 8.45 bus from Cumbernauld to Stirling this morning…
I always find the drivers very polite and patient with me, ( I have bad back)… they never rush me, I can also be dolly finding my ticket, so thank you!