"Shocking Customer Service"

As have a lot of customers recently, I have been left high and dry by LAMB. Together Energy a supplier I was with in 2020 are now threatening me with court action due to an outstanding balance of £160.00 in December 2020. This is when I was automatically switched over by LAMB from Together Energy to Peoples Energy when my contract was up.
I have disputed this with Together Energy and contacted LAMB for their advice and guidance as it is their job to “Look After Your Bills”. Whether it’s an error on TE’s part or LAMBs part I don’t know but any help or advice would have been appreciated, instead I am getting automated messages that are of no relevance to my queries. Shame on you when customers need you most you’re nowhere to be seen or heard.

"I'm not getting answers to my emails…"

I'm not getting answers to my emails you switched me to a company that has now gone out of bussiness I got an email of you when this happened telling me I was been switched to British gas close on 2 months ago you said my credit balance was completely safe but last 2cweeks I've sent a couple of emails trying to get an update with no reply

"Signed up months ago LAMB said no point…"

Signed up months ago LAMB said no point moving while on variable tariff to a fixed as prices wouldn't be any better - energy crisis happens and I'm left on variable with spiraling bills and they turn off their systems, thanks LAMB :)

"Pretty poor experience"

Pretty poor experience. LAMB switched me over to a new supplier. New supplier went bust (not LAMB's fault), and shortly after got an email from LAMB saying that because of the issues with energy pricing they were pausing all of their support, so now back to being signed up to one of the big six and got no replies to my questions. Wouldn't use this again due to loss of trust that they're there to help

"Abandoned when the market got difficult"

Switched me to a supplier that later went bust. They obviously argue they couldn't know, but when you;re moved to another (in my case British Gas) and the cost doubles overnight, they are silent and uncontactable (tried clicking on "contact us" on the website and it just reloads the page!).
So now I'm being charged an extortionate rate by British gas and left high and dry by LAMB.
Clearly not the only unhappy customer. I get that the energy market is volatile but to leave your customers completely high and dry like this is (a) against the promise LAMB made as its USP and (b) leaves the customer paying far more than they need until they manually switch, which goes against the principle of joining LAMB in the first place!

EDIT: standard reply received from LAMB. Who is going to chase People's Energy to refund my big credit balance? They're uncontactable and no-one is owning this.

"Totally Useless and do not respond all…"

Totally Useless and do not respond all front flash and no substance.

Worst deal i was given not even close to my old supplier. I believe they are miss selling people with cheap quotes to get their business then the companies they put you with, in my case green then doubled the monthly direct debit.

which has now resulted in me being £657 in credit with no way to get it back from a company that's gone bust.

I hold Look after my bills personally responsible for this as a company as i informed them over a year ago with zero response. so long before any of this mess with energy companies going bust.

Now all you get is a automated email responder basically telling you we are rubbish at what we do so we are not doing it.

Maybe they need to rebrand Look after ourselves not Look after my Bills as that they have zero idea how to do.

In reply to your reply no email sent and i have sent 17 emails which your company has responsed to zero.

"Seemed OK at first"

Seemed OK at first, but the company they switched me to went bust within 3 months of the switch. Think I will avoid using them in future and just stick to the larger energy companies for security.

"LAMB will not be able to offer…"

LAMB will not be able to offer alternative energy solutions with the energy crisis and the price cap set to rise much higher in 2022, eventually there will be only the big main suppliers and a monopoly again so no need for LAMB who is seems are certainly making ordinary people's life's stressful in these uncertain times. I personally dodged a bullet tried to move with LAMB but customer service was poor so set up my own transfer eventually.

"Thank you for your reply but…"

Thank you for your reply but unfortunately an apology is not going to pay my huge bill. I would like you to investigate why my monthly bills increased so much over the summer period when no heating or tumble dryer was being used and then in September there was one less person in the house. Please look into this and get back to me. Thank you.

"Awful"

Awful. Have moved me to two energy companies, both of which have ceased trading. The last transfer was complete chaos, taking many months and several emails and phone calls to get the direct debit set up. During this time sent threatening emails from the energy company threatening debt collection when it was they who repeatedly failed to set up the direct debit. Complained to Lookaftermybills who refused to help saying data protection meant they could not intervene which made no sense. Went to the Ombudsman, who awarded an apology and £100 compensation, however the energy company had now ceased trading so no apology and no compensation. Have renamed them “dontlookaftermybills” and want nothing more to do with them.