"Utterly useless"

Utterly useless. Left me completely high and dry by claiming they couldn't help me switch again due to no information on my metering just before the company they had previously transferred me to went under. and then no communication since. You are not a customer of this outfit you are a meal ticket. Stay away...

And the response below does not address any of my dissatisfactions... The cock-ups preceded the current crisis but the delay caused by LAMB did enable the provider whom I had previously been transferred to to double my direct debit, take the additional money and immediately go into administration....

"I think this organisation has a great…"

I think this organisation has a great company ethos. They saved me lots of.money before the gas crisis. Can't wait to go back to them once things settle down

"Really dissapointed with no support"

Really dissapointed. I understand that the circustances at the end of 2021 were not predicted, however I switched to the peoples energy with look after my bills to save money. They have now gone under and we’ve been swapped to a really expensive British Gas tarrif with massive bills! Waiting for the look after my bills to help us out like they said they would in their email in September to now see they have “paused”. So no help to find a tarrif cheaper than ours which must exist. Wish we hadn’t switched in the first place

"Where are they when they are most needed?"

All gone quiet since Peoples energy went under and I’m now paying more than ever with British Gas. I’m still owed £145 from peoples energy which seems to have disappeared. No help at all from “Look after my bills” and the only communication I’m getting is marketing spam.

"Not that impressed overall."

Since Green went under a few months ago, I was moved to Shell Energy (as with all Green customers I believe). In December I ended up paying Green AND Shell Energy. I have tried to contact Green but they suggest speaking to Shell, but Shell say that things have not yet been fully transferred over from Green as yet.

I reached out to Look After My Bills on Twitter in December but have had no response at all.

Also when we initially signed up to Look After My Bills, we were put with People's Energy another company that has now gone). After about 2 months they put our price up, which seems to defeat the whole point of Look After My Bills. Not that impressed overall.

"I was with Utility Point then before…"

I was with Utility Point then before Christmas looked into our bank to see a payment if £40 taken out by EDF I have tried to ring EDF only to be told they are working from home and very busy I have twice been on a online chat line and explained that we have no details of any account with them The have promised both times to send account details Received nothing Have on your site asked for help nothing Have now stopped d/debit which means as an elderly couple we could be cut off You put us in this situation so fill you should sort it

"Not happy with LAMB"

Not happy with LAMB, changed me to British Gas who are now sending me unpaid bills, thought this would switch as your an automatic switching service, now just getting it sorted out, no sign of any overpayment from previous company either. Think twice before using

"Avoid"

After having issues with getting refunded £240 from neon reef, due to paying a direct debit that paid for nothing as I was still being provided energy by eon next, I was eventually contacted by LAMB. I was told that british gas would be paying out refunds for neon reef as they were taking over the accounts. They had no record of me being an account holder but to wait a couple of weeks to see if I come up in the system. I have now contacted them after a month and still nothing. I have contacted energy advice Scotland and they have no record of me being on neon reef at all. So I am now completely lost as to how I collect my refund for a service that was never provided. Once again let down by LAMB and to top it off they still have no contact number so no way of contact.

"LAMB made an administrative error by…"

LAMB made an administrative error by switching the wrong meter when switching our supplier in early 2021. This has resulted in confusion and great concern as well as over a 4X increase in energy bills across two accounts. We alerted them back in April that we were being charged by both our previous (Green) and current (Together) provider and told to wait and the switch would happen and was simply ‘part of the process’. It did not. We have since discovered this was due to LAMB switching a second meter at the property in error, for which LAMB had no authorisation. Failing to switch the primary account away from Green, we were moved to a costly variable tariff at more than double the previous rate. The bills of this second account have also been significantly higher since the unauthorised switching . This has been highlighted to LAMB on multiple occasions. We were initially advised to be patient as it was all part of the normal switching process, further attempts to contact have gone unanswered. The errors made by LAMB have resulted in months of confusion and concern, incorrect meter readings and more than twofold increase in energy bills prior to the energy crisis, and since then more than 4X our outgoings in 2020. no help has been offered. We are now being billed by no less than 3 providers for one account.

We also just had ANOTHER £254 bill come out from Green and not added to our switched provider (shell) The error by LAMB has directly resulted in an over 400% increase in our energy bills with no way of contacting either LAMB OR Green! These errors were also highlighted to LAMB 6 months prior to the energy crisis and still not been dealt with!!

"Poor"

Switched to people's energy that have now gone bust, then switched over to British gas. Had no idea that LAMB has stopped trading at the moment and have now been hit with a large British gas bill. Not happy might aswell have stayed with Eon