"Signed up in August"

Signed up in August, In 5 months I have been switched, from Eon, ToTo Energy, EDF and now iSupply energy. In the latest mess of a switch, I've ended up with my gas and electric on separate suppliers and in excess credit with one supplier.
I've had to spend an hour on the phone to one supplier to ascertain what is going on. Logged a support ticket with Lookaftermybills, 6 days have passed with no response.

I CANNOT recommend this service. I though it would allow me to take a hands off approach to saving money on my bills, its been quite the opposite. Look for a good deal yourself, signup and forget about it until the promotional period is up and then repeat the process, this will be FAR less hassle.

Also appear to value spending time removing negative reviews rather than helping their customers, lets see how long this stays live before they contest it as "not a genuine customer".

"I FOR ONE WILL WELCOME BACK LOOK AFTER MY BILLS."

I am a customer of Look After My Bills, and I look forward to their return when the energy market settles down. This is a great company and prevents me from searching the market every year because they do it for me. I look forward to their return, and I do not understand these poor reviews from other people.

"Not worth it"

Set this up years ago and referred a number of people to this service. Never have received any of the agreed referral fee and they have fails to switch my service. Try elsewhere

"shocking"

shocking
absolutely terrible lack of service
so angry
cant get hold of anyone , dont even know if u are still in business.., ive sent email after email
avoid dont bother

"It started very well until I was…"

It started very well until I was transferred to another utility supplier I was shocked with a big bill and I was transferred without being informed or communication before transferring my file.

Thanks for managing my file 2 years, they have good customer service and staff dealing with queries but the only issue I had is transferring my file without informing

"Joke of a company"

Been using LAMB, absolute joke of a company name as this is precisely what they never done.

Put me with Utility Point, then switched me to EDF, despite having my direct debits leaving my account every month. I now allegedly owe £3046, with EDF demanding £5000 a year! So my monthly bill for gas and electricity is over £600 per month.

"Look after my bills transferred my…"

Look after my bills transferred my energy supplier from utility point to green energy. I was in credit with Utility point. Utility point went bust and look after my bills said credit balances would be returned by EDF. This is not the case and I am out of pocket with no chance of getting over £100 back.

Terrible service.

"Absolute rubbish"

Absolute rubbish! I was looking at one of their emails and came across an advert for marriage tax rebate. Filled it all in but it looks like it was a scam. Emailed LAMB and they just replied they are standing down due to current situation. No mention of my scam. 1 week later more emails. Tried again to mention the scam, they reply with - due to the current situation we are standing down.

"Cancellation Process"

My experience with Look After My Bills has overall been very positive. I was transferred from British Gas to Peoples Energy and benefited from substantial savings. Of course Peoples Energy then ceased trading and Ofgem moved me back to British Gas.

Given the volatility in the energy market I would now prefer to look after my own bills (at least for the time being).

It was very difficult to find out how to cancel my account, but eventually established that an email needed to be sent to 'dpo..gocompare.c..' (edited as TrustPilot do not allow email addresses to be used in reviews).

I sent an email one month ago providing the requested information (full name, first line of address, post code, date of birth and reason for cancellation).

Unfortunately despite following the cancellation instructions precisely I have heard nothing. Has the process changed, or does the delay reflect staffing shortages or a backlog of work?

*** UPDATE ***

Now resolved by the Look After My Bills team - thank you.

"Joke of a company"

Joke of a company. They botched our switch meaning our electricity prices shot up, then passed me around people trying to work out the issue until they eventually realised a human error meant they'd switched the wrong flat. They offered to pay the diff between our old tariff and the higher tariff, but then we received an additional final bill of £300 which they did not help with. Now I go to check my tariff and find they're simply aren't finding new deals so I'm back on the standard variable tariff when I should have moved to a new fixed one in December, before the huge price hikes. They literally cost me hundreds of pounds.