"It takes time to get everything…"

It takes time to get everything working. Most of us do not have it or we do not want to take time. Everything has to work right now.

I have no local dealer here. However when I need help the team at Monport always gets back to me.

"Vertrauensvoll und zuverlässig "

Ich habe den 30 Watt Faserlaser und ich bin echt zufrieden.
Preis/Leistung ist super
Die Qualität ist klasse aber auch dieser Speditionsversand hat reibungslos geklappt.
Werde da immer wieder kaufen, ist echt empfehlenswert.

"Service irréprochable."

Livraison dans les temps !

Services après vente irréprochable et compétents, toujours a l'écoute.

En bref rien a redire !
Je suis satisfait de mon acquisition.

"Love the machine"

Love the machine! The program is easy to use and you can cut different materials! Im still learning but like it so far!

"Great customer service"

So I researched Lasers for quite a while and decided on Monport mostly for the price, I ordered a 80W large format, after I ordered it I figured out I could not fit it through the doorway to my shop, I emailed sales and asked if I could stop the order and get the smaller format Laser, the y said they would try, well, they made it happen, got the delivery reversed and shipped me the smaller one, a small return freight charge and done, the smaller one cot less so they credited the balance back to my CC.
Some review have indicated a subpar customer service but I found this to be excellent, albeit you do wait a day usually for the response.
Anyway I am a happy camper and do not write very many reviews, in fact pretty much none but thought these guys went above and beyond.
Thanks to Monport

"I recently purchased a CO2 laser from…"

I recently purchased a CO2 laser from Monport, and the ordering process was very easy. I received my order in a timely manner. There was an issue with a missing chiller unit. I sent an email to Monoport with not high expectations given my past experiences with another laser manufacturer; however, I was hugely surprised and pleasantly pleased at the immediate and personal response I got to my query. My issue was resolved immediately and to my full satisfaction. No haggling, no back and forth…just great customer service. Highly recommend.

"Monport has been a great company"

Monport has been a great company to deal with! While questions might take a little time to get answered sometimes due to the company being based in China, they have always taken care of any issue that came my way. Their lasers are also fantastic, and are the backbone of my small business.

"DO NOT buy these lasers mine came…"

DO not buy these lasers mine came broken and its been 3 weeks 200 + emails and they will not return it. I started the process 3 weeks ago. DO NOT BUY DO NOT BUY. they also kicked me out of the group to prohibit me from telling everyone the truth.
To their reply a bunch of lies they never answer the phone. The emails are always the same made up reason or that they are going to give it to someone. They promised a pickup on the 10 and that never happened they promised a tag over a week ago and again never happened. NEVER BUY THESE MACHINES. GO READ ALL THE BAD REVIEWS ON FACEBOOK GROUPS. DO YOUR HOMEWORK MAKE SURE YOU LOOK AT WHERE THEY ARE GETTING HIGH RATINGS. How about you just give me a full refund since machine has been broken since it came. Come pick up your machine its taking up valuable space where I can put a quality machine in. DO NOT PURCHASE

"Brought a 60w laser had it works ok…"

Brought a 60w laser had it works ok even though the images on website are different to machine we got. Also brought the rotary to go with it and now this is the problem. Video shows side flap we have to undo with screws a hole panel to try and get at the connection. We have done what we have found online to try and set up with out any joy. It spins way to fast and glasses just come straight of and break. Done some test as it should go round once and it spins two or three times. Have contacted monport a week later after three emails nothing. Now have had to loose a job and did have a 2nd job lined up now have to cancel the customer. Even watched light burn videos with out joy. Not happy

"No delivery, there is nothing more than an order confirmation"

I ordered Lightburn on the MonPort website and the order was processed immediately. However, I did not receive anything more than an order confirmation. I am still waiting in vain for the license key. My e-mails are simply not answered. Now I am glad that I only ordered this license code. Imagine ordering one or two lasers for tens of thousands of euros and then getting nothing more than an order confirmation. It's very sad that you still get ripped off like this.