"My Experience With Monarch Water"

My experience from booking an appointment with Monarch Water to the engineer Dom fixing my water softener was so professional and pleasant. I couldn’t recommend them enough and look forward to another 8 years of water softening with no problems. Thank you Monarch Water.

"Excellent service"

Excellent service, Richard was polite, knowledgeable and very friendly. Great service too. Thank you 🙏

"Very bad service "

one of my friend recommend Monarch he master water softener but this not working properly so I called costumer service and I said to them my problem. They arranged a engineer to fix when the engineer came my home and spent maximum 30 minute and he found system valve plug was not proper position (this like a button) for that monarch company charged me £240. I surprised about this.. because they killing the costumers I bought this system on 07/12/24 and company is providing a year warranty also. In my house plumbing and everything is ok only made mistake the system Valve plug was unplug for that company charged me to this much money this is very very bad.

"Trustworty"

I got an old softener along with the house and called in service because it seemed like it hadn't received much care in years. (The apparently famous) Richard came along and provided excellent service.
Ultimately, I decided to substitute the unit for a new one. In great part due to his honesty and straightforwardness.

"Excellent experience "

Richard was brilliant. He informed us of the time he was coming and organised his day so that we would not be a morning appointment as I was unable to get home until afternoon. He made sure he took his shoes off when arriving and was very clean and tidy throughout his visit. He explained the problem we had and even explained it to my husband again when he called. Richard was friendly, polite and very professional. He is an asset to your company.

"Richard provided an excellent efficient…"

Richard provided an excellent efficient service and advice to replace our 18year old Monarch water softener. This was all done in one visit . Thank you Richard .

"Horrible product and customer service"

When I done my house builder fitted me a monarch water softener, it was fitted in utility room and it leaked from actual unit and ruined and damaged a-lots of stuff in there, I paid a plumber to come and have a look and he said its under warranty, I called to fined out how I can get someone out and it was by far worst experience I ever had the lady was so rude and she was giving me all sort of rubbish to charge me for call-out,
I have not called monarch in the past and I had a horrible experience just talking to her, I got my plumber to get the faulty part and I paid for something that should be free on the first place let alone the damaged leak caused in my house,

"Replacement Water Softener "

Richard attended to an issue with our existing Water softener. He done his best to repair but in the end we replaced the whole unit. Really helpful and great service.
Highly recommend Richard & Monarch

"Excellent"

Lovely friendly service

"Richard came to service my water…"

Richard came to service my water softener. Very professional I would like to thank him for parting with his knowledge. And explaining how it actual works. Very friendly and helpful. Thanks