"Richard Lawrence great"

Engineer was great. Changed a part of the softener as still under warranty.
Only downside is you have to pay for the repair/visit before they come out.
Better way would be for the engineers to have portable card machines?

"Analysed a persistent problem in the…"

Analysed a persistent problem in the first minutes , cannibalised a new unit to fix the problem as it was very unusual. Magic!

"Recommended company"

We have regular services of our water softener by Monarch Water.
They have always been prompt and efficient and the technician (Dave) has been polite and informative.
I would recommend them highly.

"Highly recommended "

Dave attended on time and did an amazing job. He knows the product literally inside out. He was highly capable and professional throughout the repair. Good to see a tradesman that takes pride in his workmanship.

"Not recommended "

Monarch offer a 7 year warranty. However 2 BIG problems.
1) The warranty is for parts ONLY. So when you call them out the sting you for a £150 call-out charge!!
2) The earliest they could get to me was 5 weeks!
POOR!

"Excellent customer service from Monarch…"

Excellent customer service from Monarch for quickly booking my engineer visit with suitable date and time. Special thanks to Richard Lawrence for being punctual, professional and quickly fixing the issue without extra visit or additional parts. These guys are professional and can be trusted. Highly recommended! Yes, I would buy their products again and use their services in future!

"Richard Lawrance"

Richard Lawrance - Monarch Water Ltd serviced our water softener today. He was very courteous and explained what he was proposing to do. He left the kitchen clean tidy. I would thoroughly recommend Richard to service your water softener- well done

"He was very professional and very…"

He was very professional and very helpful and advised us you will require a service after 2 years also he had the parts with him so he repaired my water softener without any delay.Thank you for a good service.

"Water Softener Service"

11.4.2025 Dave W came to service our water softener, he arrived on time and was polite and helpful and did a good thorough job.

"Happy Customer "

Excellent service from Dave W

Dave W, today (4.4.25) (sorry for the delay), came out to see where my water softener was STILL leaking from, as unfortunately Paul previously did not do.
Dave W went above & beyond to find where the leak was & fix it.
He also serviced the softener unit.
He was extremely knowledgeable, competent, helpful & respectful. Brilliant.
Thanx-a-bunch