"No Guest Check Out Option"

Annoying as it's impossible to donate as a guest user. You have to enter your full address and phone number, etc. I'd say many people leave when they get to this point which results in many lost donations.

"Easy to use and good support"

We have used Enthuse as an event platform for the last 3 years and have found it easy to set up and the support team are available if there are issues. It has enabled us to cut down on admin which has been very helpful. I developed a good relationship with Jared due to his enthusiastic and efficient approach.

"Jared has been a font of knowledge"

Jared has been a font of knowledge, I would be truly lost without his guidance. In the past he has responded to any queries I have had promptly and been able to provide a solution - this instance has been the same. He also provides further information/guidance that he feels will enhance our user experience which is always greatly received.

"A problem very well handled- thank you. "

First time user. Donated twice by mistake as I found website didn't confirm payment with certainty.
Left a message with Enthuse explaining what had happened. No reply 5 days later. Shoddy?
The review was read a profound apology was offered and accepted after they had trawled through recorded messages and refund paid. Impressive demonstration of problem well handled. Thank you

"Enthuse made our experience magnificent"

We had a lovely time communicating with the Enthuse team on the Bath Half Marathon. They went above and beyond to make our sure experience was 11/10 both in the build up and on the day.

"Amazing support!"

Relate NI have been using Enthuse for a couple of years now, and I can't recommend the platform enough! It creates a seamless user- journey and an easier journey for charities to run events and raise money. Jared Monaghan has supported Relate NI from signing up to Enthuse, ideas for fundraisers, and anything else that we needed support for. Jared has been a great help to us in developing our online donation and events platform, and we can't thank him enough.

"Reviews look a little stage managed imho"

My biggest observation is that all the positive reviews come from people who have only ever left one review (or perhaps two max). Nearly all of the 'regular' users of Trust Pilot seem to be very critical of the difficulty of one off donations and the excessive 'tip' they take.

"Enthuse made my donation almost impossible"

The Enthuse software made my donation to the London Marathon a very difficult experience. The donation process just hung there forever. Tried lots of things. Eventually had to disable perfectly normal web protection add-ons. If you are a charity I strongly suggest you avoid Enthuse as their software must cause so many people to just give up like I nearly did!

"Frustrating"

Frustrating. I have to have an account with my name and email address just to donate? It’s none of your business. Just accept Apple Pay so it’s easy. Why on earth would you make it harder for people to donate!?

"Very responsive"

replied promptly to our emails and resolved the issue.