"First impressions count and mine are of…"

First impressions count and mine are of a friendly company who value their customers. My order query was dealt with quickly and politely by a lovely lady called Hannah resulting in me receiving my order the following morning.

"First class customer service."

First class customer service as well as an excellent range of well chosen items.

"If I could give No stars I would"

If I could give No stars I would, I ordered a Jacket on Sunday paying for overnight delivery, I can understand Sunday is not classed as a trading day but I expected Tuesday, Wednesday at the latest, having had several chats via email I am told it may be despatched tomorrow, Thursday, this is poor, I am going away Thursday so will not be at home to accept delivery, I have asked for a full refund today as I have now purchased the same coat from a competitor who will deliver Thursday overnight, I found the customer care unwilling to listen, unprofessional & seem to constantly repeat almost word for word with excuses, I told them I was going away Thursday & their stupid answer was ' Do you want me to put the order on hold until you return ', what a stupid remark when I told them I wanted it before I go away to take with me, last time I ever order from this company, terrible terrible customer care, yet they ask you to become part of their family when ordering, must be having a laugh, 1 coat & cannot even get this right, do yourself a favour, do not buy from this company, disgraceful treatment from a so called professional company

"My order quickly corrected"

I made a mistake with my order so followed up with a call. Everything was resolved and the order updated with an email confirmation. All good

"Quick response"

Quick response - helpful in giving requested receipts.

"EXCELLENT service"

EXCELLENT service, prompt replies, information and advice - we keep coming back!
Love the quality, choice, easy web-site, above all that we get a personal response, not AI !!!
thank you all, and we will keep on coming back

"Delighted with the instant response and…"

Delighted with the instant response and handled professionally. Exceptional service and would highly recommend.

"Great Customer Service"

we had an item developed a fault, some time after purchase. We returned, using a free returns process, and the item was replaced. Customer service staff were great through the whole process, and arranged the replacement delivery to fit with our plans.

"Scammers."

I urge people to stay away from this company. They take your money and don’t send your order. I will be contacting trading standards.

"great customer service"

great customer service