"Cancelled my policy by e mail"

Cancelled my policy by e mail, no response, still renewed my policy, kept waiting 30 min on phone, 50 pound increase , shall I go on, will be contacting my bank to cancel payment 😤😤😤😤😤

"The website is not user friendly"

The website is not user friendly! I have reset my password so many times and still I cannot access! I have been a customer for 2 years and this is ridiculous! Doesn't make it very easy. Also a login button would be better, you have to search to find out how to login. Not a great UX

"Good value for money"

Good value for money

"great price and quick and easy to set up"

great price and quick and easy to set up

"Pppp"

Pppppppppppppppppppppppp

"2 years with 2 dogs covered"

2 years with 2 dogs covered, tried to call them to discuss a possible claim, 20 calls nothing but on hold. Several emails unanswered. Eventually, after a strong complaint, got a call to say they were so busy la la la,
Totally unacceptable service. I feel I have been conned for the payments made, and have cancelled. Of course it’s easy to sign up and pay, the test is the back up, and here there was none. Be warned.

"Dog insurance"

I’ve been with this company for some years now and fortunately I’ve not had to make a claim yet.
Renewal of insurance policy is always easy and your informed well in advance of price and any changes.
It’s always reassuring to know that the bills will be covered if they are needed.

"Hopefully a great service"

Hopefully a great service

"Insurance buying process was very…"

Insurance buying process was very straight forward, and all my questions were answered within the Policy.

Only time will tell how good the policy is if / when we have to make any claims.

"Wanted to change from annual to monthly…"

Wanted to change from annual to monthly payments due to large increase in premium. Despite the fact that i emailed twice before the renewal date the annual premium was taken out of bank account. Awful customer service.