"I was told I would hear within 3 days…"

I was told I would hear within 3 days about my experience as I've not heard nothing for weeks about a claim I put in via the vets, I've had 1 letter and nothing !!!

"Pet insurance renewal very smooth no…"

Pet insurance renewal very smooth no complaints other than the price increase!

"The price is very good and the policy…"

The price is very good and the policy is great for value compared to other companies but, not had experience with making a claim yet, I'm pleased tho because I would rather have well pets but, its nice to know they have a good cover

"Happy to have the cover."

Happy to have the cover.

"Had a question about the policy as we…"

Had a question about the policy as we needed to change something and needed to speak to someone, phone rang for an hour with no answer and then just cut off, sent an e mail to which we got an automated response but that was it, no one contacted us and to date still haven’t. I think this is very poor customer service and do wonder if we needed to actually make a claim whether we would get through !!!

"So difficult to get through to anyone…"

So difficult to get through to anyone one the phone. Between myself and the vet we spent a good 2 hours on hold trying to put in a claim. The claim has just been sat there with nothing being done for 4 weeks now. This is just adding more stress to what was already an upsetting and stressful experience with an ill pet. Not impressed at all.

"Mixed"

The renewal process was very easy, just automatic. Very good rates. Still waiting for a claim to be settled that was sent in 6 weeks ago still just sitting in the system, and very difficult to speak to anyone on the phone.

"Terrible price rises"

Terrible price rises

"Very easy quick and efficient"

Very easy quick and efficient

"Great price for maximum cover"

Great price for maximum cover. Website was easy to navigate and the process was simple and fast!