"Claims process was quick and easy"

Claims process was quick and straightforward, I was kept well informed about the annual renewal and supplied with my new policy efficiently.

"Renewal"

Easy to renew on line, and a fair price.

"Have been excellent so far for my dog…"

Have been excellent so far for my dog Harry who had a few problems. Very reasonable price wise to re insure

"Didn't pay out on a claim we made"

Didn't pay out on a claim we made

"Communication is really poor"

Communication is really poor. It’s taken 4 emails and still haven’t received a claim form!

"Just very good service"

Just very good service, thank you .

"Dealt with claim promptly with good…"

Dealt with claim promptly with good communication

"Excellent site and very easy to use"

Excellent site and very easy to use. Plenty of notice before my policy was renewed. Prices really competitive.

"I can’t believe how long it takes to…"

I can’t believe how long it takes to deal with a routine claim.
I have been with this company for years with no claims until the last 2 years.
I have a dog with an on-going condition requiring daily medication.
It’s the 3rd claim I’ve had to put in.
The first one was really slow.
They wanted to get the entire medical history down to every single detail over her whole life in minute detail. Fair enough I thought but once this was done, I was told it would be quicker in future.

That is not the case.

You have to pay the vets, get them to fill in the claim form and send it off, then wait, and wait, and wait!

They acknowledged it on 1/10/21, I chased on 14/10, I just had a reply today (22nd) to the chase (that they say takes 3 working days to respond to) saying all paperwork had been received so it would be another 3-5 weeks before a decision can be made.

It’s really poor customer service. It’s a repeat of a previous claim for the exact same medication, it simply shouldn’t take 6-8 weeks.

I like their ads and the company ethos but it’s not a cheap policy and I feel prospective customers should be aware of this kind of delay which is not a normal turnaround time for insurance claims.

"Love the Company Logo and Title!"

Love the Company Name! Found this pet Insurance whilst doing a comparison against my present pet insurer and found that Insure YourPaws offered me a lifetime policy with far better coverage than my present insurer! All at a much lower cost! Very straight forward and simple procedure to finalise coverage and def would highly recommend.