"because of a claim for crucial ligament…"

because of a claim for crucial ligament my preimum has doubled

"Good value"

Easy to fill in and understand and good value but like any Insurance you don't know how good it is until you make a claim.

"Carnt fault then"

Carnt fault then, since our dog has become poorly and needed hospital they dealt with it all and paid all bills straight to the hospital

"I emailed to cancel my policy and you…"

I emailed to cancel my policy and you continued it anyway 😡

"Disillusioned"

Up until recently I would have given 5 stars but now I have had nothing but trouble. Contacting them, hanging on the phone for ages only to be cut off when you do eventually get through. I am in the process of looking for another insurance company.

"Not had no probs."

Not had no probs.. always helpful on phone and am chuffed my premiums actually decreased thia year rather than go up!

"Being left on hold for over 40 mins at…"

Being left on hold for over 40 mins at a time over several weeks can never get hold of anyone emailed to cancel policy you renewed any way i finally got hold of someone and its all sorted policy cancelled and getting money refunded
Customers get sick of waiting 40 mins on hold
Time after time you need a better system for answering phones this is how you loose customers

"Having the same problems as the…"

Having the same problems as the reviewer below. Made several attempts to call and 2 emails to discuss the renewal and cannot get through to anyone. Very disappointing. Thinking of cancelling the payment and going elsewhere.

"Very easy to set up ,great price."

Very easy to set up ,great price.

"In queue for 45 minutes before call…"

In queue for 45 minutes before call answered then operator really didn't seem to know what they were doing kept going off to check stuff when I felt my enquiry was very straightforward Eventually got to payment and I believe it went through will wait to check with bank but phone got cut off Nearly an hour and 15 minutes for simple transaction