"This seems like a comprehensive policy…"

This seems like a comprehensive policy which was explained well by the operator who served me.

"i phoned about my renewal for my dog…"

i phoned about my renewal for my dog sally and the young lady i spoke to called CLARE was so helpful and went the extra mile to make sure that i was happy with insure your paws could not have wished to have spoken to such a nice helpful person 10 out of 10

"Expect a 28% price hike in 1 year"

Expect a 28% price hike in 1 year.
Bad company. AVOID.

"Do not touch this firm if you need to make a claim"

in all the years i have had pet insurance,some 30 odd years i have to say Insure your Paws is absolutely awful.
I have a 3 year old Maltipoo which suffers from anxiety and stress when near other dogs.I called IYP and they said i could claim for a behaviorist at up to £750,our usual vets gave us the details of a qualified behaviorist.All good so far dog was better but not completely cured but a lot better.We made a claim for £575.00 thinking it would be sorted in a few days.Needless to say some 7 months later they are still not paying up.
Next claim for skin disorders finally paid after 6 weeks.
Next claim Stomach disorders well on month 4 still no payment
Next stop Money claim as we have had it up to here with the pathetic attitude and unhelpfulness of the claims people.we pay £350 a year for absolutely nothing!!!

"Terrible!!!"

It’s like any insurance, you only find out how good they are when you need them!! I can honestly say my experience with this company after having to make my first ever claim for my dog and being a customer of over 3 years have been diabolical!! From the first day of contact on 28th May requesting a claims form, only after not having received it a week later to be then told there was no call or request registered. To date 20th July I am still waiting for my settlement. Last week I received at least 7 text with the same content on 3 consecutive days. I received an additional email at the same time as the first text with the break down and information regarding the payment. In reading this I discovered the payment had been made to my vet, despite clearly requesting the payment was to made to me on the submitted claims form. On immediate contact with the claims dept I was promised the problem would be resolved quickly and I would be kept in the loop regarding what was happening. This resulted in a further 6 text containing the exact same information being sent with absolutely no further information. I’ve tried several times to speak to a human being and finally spoke to Susanne in Customer service only to be told I needed to speak to the claims department. She herself tried but had to resort to a email requesting they ring me. To date I’ve heard nothing yet again. I’ve now received a email to say the £515.38 will be paid into my account in the next few days. This claim has been a comedy of errors and to date 7 weeks and still no money. I received an apology when things first went wrong at the very beginning, with a promise Martin in customer service would over see the claim to make sure it went through quickly and smoothly from then on. Well that didn’t happen either it just went from bad to worse!!

"Do Not insure your animal with these fact !"

Disappointed that after four years and the first time I need to claim they don't cover dental (unless it's an accident ) I look after my dogs teeth and vet says they need cleaning once a year so had this done and cannot claim , it's my fault I have not read the small print on this but silver lining is my vet has said there is an insurer that does dental it costs a little bit more but I will be going with the new provider at the end of this year there are insurers that offer dental as standard just been on and got a quote hope this helps with anyone making a decision .Just to add after their comment on here I got in touch with them and their reply "ok so we will turn off auto renew on your policy" they came across as being helpful but I can tell you they were not!

"We have used you before and have been…"

We have used you before and have been excellent insurance company and would highly recommend friends and family.

"All done on line- very straight forward."

All done on line- very straight forward.

"Customer service are great...claims awful"

Customer service are great.... But don't ever claim... I still can't as they haven't sent me a claim form.. Every day this week customer service apologise and say the clasims department will be in touch... But still No Claims form emailed over... Dread having to make a claim... And of course all this added stress with a poorly pet dog... How can sdomething so simple be so hard!!!

"Excellent cover"

Excellent cover, good value for money. Recommended to me by a friend.