"Harrogate’s Best Furniture "

Professional friendly service with top quality furniture at a fair price range.

"Great advice from the bed department in…"

Great advice from the bed department in purchasing a mattress, pillows and protector. Delivery was well communicated, efficient and helpful. Thanks

"Great store, terrible after sales support"

I’ve used Smiths in the past and always had good, if somewhat expensive, experiences. However, my most recent interaction with them was deeply disappointing.

Following some building work, Smiths were hired to refit my carpet. Unfortunately, the experience was far below the standard I had previously come to expect. Only one fitter was sent, despite us being assured that two would be provided. Possibly as a result, the quality of the fitting was poor, with the carpet raised in some areas. Additionally, the skirting boards were damaged in several places where the fitter’s knife had cut into them. To make matters worse, the fitter was extremely rude when the damage was pointed out.

While Smiths admitted that the damage was unacceptable, their response fell short of expectations. They highlighted that they had stored the carpet and price-matched it when initially purchased, suggesting that they had made little profit from the job. As compensation, they offered to cover the cost of paint for me to repair the damage myself.

Given the overall experience, I had hoped for a far better resolution. Sadly, I cannot recommend Smiths based on this encounter and will not be using them again.

"Hypnos wool origins 6 matrass"

I have used Smiths of Harrogate before and always found them to be very knowledgeable and helpful.
It is refreshing to be able to discuss true advice and descriptive information about the product I have ordered.

"Amazing service from all staff"

Amazing service from all staff. From furniture showroom to flooring, delivery of my furniture and carpet fitting. Everyone was helpful, friendly and knowledgeable. Thank you Smiths of Harrogate.

"Very knowledgeable and helpful staff"

Very knowledgeable and helpful staff

"A good purchasing experience"

A good purchasing experience. Pleasant service and competitive pricing complimented by a good range of products. I would highly recommend.

"First class service and good price"

Second time that I have purchased furniture at Smiths. Chris was very helpful in explaining the difference between the various sofa's and we felt no time pressure, despite taking some time to decide on the final model. First class service and competitive price.

"Ordered a recliner"

Ordered a recliner, good product knowledge and patience from the salesman (Jamie) and a good discount agreed.

"Exceptional salesmanship"

Better price than I found anywhere else but what made the real difference was the outstandingly good customer service by 'phone. It was in a different league to that offered in other stores.