"Great customer service from Fred"

After making a mistake with the delivery options on a Lot which I bid for and won, Fred, from JP Customer services assisted me out on their Chat service, and was most helpful and accommodating.

"Quick response"

Quick response, staff very helpful, I had chat with Fred, he explained me everything clearly, thank you

"I called the costumer service and…"

I called the costumer service and sorted out for me everything
The agent was very polite and supportive

"Zero"

Zero - zero zero stars
Fell for the balony and cheap prices - absolute garbage electrical items that don’t work and are all damaged brand new Toshiba microwave - no power
I’m going to try a section 75 chargeback
These are con artists of the Highest order- don’t be fooled
Even broken items in a no public viewing item - they try to force you to pay return delivery
Never buy from disgraceful A- HOLES

"Redelivery fee"

I was asked to pay a fee for the redelivery of my item. I tried to reason with them, but he was too arrogant to listen. Very disappointing!

"Electrical purchases …"

All the electrical items I bought via the online auction were completely useless. They were obviously faulty and probably returns to some company etc. John Pye would not accept returns and everything went in the bin. It was all junk and if cost me £40!

"As a first time user"

As a first time user, i had some concerns over billing and payments until i contacted them and found Jenna in their team to be great as she explained the process completely and moreover she even added to call for advice anytime. Excellent Service...

"Lady was helpful and patient with me…"

A lady called Jenna in customer service was very helpful and patient with me and informative.
Helped me with my queries.
Thank you.

Janine Dyer

"ZERO ACCOUNTABILITY! STAY AWAY"

In a very crucial time, after my wife and I spent 2 weeks in hospital with birth complications and baby infections, we ordered some breast pumps. 2x of them in one lot.
1x was a MAM breast pump.
2nd was a Medela.

Both came broken with lots of different part missing. We literally threw away a couple hundred quids thinking we're saving a bit but only if I knew.

The description was not saying anything about missing parts.
On the phone with them, the only backup they had is that they allowed a few days for people to COME OVER at their depot, that's over 200 miles, to check them out.
SHAME SHAME! WHAT A SCAM.
They wouldn't help in any way.

STAY AWAY FROM JOHN PYE AUCTION.
Almost all items are either broken or something missing. If you like to gamble, go ahead.

"Had a chat to Ron via the company…"

Had a chat to Ron via the company on-line chat system.
Ron was very quick to respond and very detailed in his response to my question.
Very much appreciated for your time Ron
Thanks
Mhan...