"We had a fantastic afternoon at…"

We had a fantastic afternoon at preswold track all the staff were polite and the all the instructors were fantastic and we all enjoyed it driving the fabulous cars they had available lots of fun had will be definitely going again

"Had a great day"

Had a great day. Various activities. All the instructors were good fun and professional. Rally driving especially good - Neil was first class

"A morning with Everyman Racing"

Hi all.
I’m writing this after having had a brilliant morning with the Everyman Racing team at the Prestwold Driving Centre.
My Instructor Martyn.M was very pleasant and helpful when I was driving and the lady who drove a great passenger ride lap was also very pleasant and great behind the wheel.
I also had a look into the rallying experiences while I was there which will be an additional reason for returning.
Look forward to returning again 😊

"Junior supercar day - 12 March"

Great afternoon for my son on 12th March, who’ll be dining out forever on the fact that the first car he ever drove was a Ferrari! He was buzzing after his own drive with instructor Martyn, then a high speed trip as a passenger left him slightly in shock but wanting to come back for more! Helpful and friendly staff, who knew how to connect with teenagers, and well organised.
I would say that the optional extras are over-priced (£25 for a printed photo??) and the cafe refurb really needs to be finished (we really wanted a proper coffee by the end), but these didn’t detract from the driving experience itself. Thanks to all, we’ll be back!

"My son had a fabulous day"

My son had a fabulous day, but it seemed a little disorganised. I'm glad the weather was good, everyone was very friendly and helpful. The staff were polite, there was no hard selling and most importantly my son loved it. I would definitely book again.

"Would not recommend"

Bought this experience via Red Letter Days for my sons 16th, expected and wanted this to be a great experience for him but was left disappointed unfortunately.
The cars are battered and bruised, which tells me the insurance that you are advised to take out is never actually used to fix the cars. I heard the 'sales person' on arrival talking to a father and son hard selling the risks of not taking a £40 insurance waver for the session....talking about cones being hit and running off the track causing damage, bit off to be honest.
Also never received any document to say we were insured for the day, is this legal that you don't get a copy of the so called insurance?
The kids were in and out of the cars like a procession, there was no experience at all really, no taking about the cars, speeds, values etc etc just a poor day out that has great promise to be far far better for the kids.
The hot lap was terrible, the car again battered and bruised, cars on the track so they didn't even race around, again poor by everyman racing, you need to up your game. If its not included, don't pay for it, its rubbish.
Also don't pay for the demo lap, waste of time, the track is tiny.
All in all disappointed with something that could be so great if it wasn't all about how much money Everyman Racing can make form you with the littlest of effort.

"Not as organised as hoped but great experience"

Went to Prestwold in Leicester. Didn't have the car I booked as it had 'mechanical issues'. They didn't tell me until I turned up (had sent me a confirmation email saying it was still going ahead the day before). However they offered me another very similar car and some free extras, which I was happy with.

On the phone they are very helpful and friendly, and staff were overall good on the day. However the system on the day seemed odd. They had separate queues for each car clearly labelled, but these weren't used at all (what's the point?). Instead, there were two check in desks outside (after you'd already checked in inside) and after you had registered with them again there, they called your name (naturally some people had their names called and were not there, or were currently driving other cars) - this wasn't explained and on top of other delays meant I wasn't in the car for over 30 mins later than I was supposed to be. This annoyed me quite a bit, especially as it was a cold day.

Adam who was the instructor in the Nissan GTR was excellent. Extremely friendly and helpful, and I got plenty of praise when I did things well. His instructions were calm, polite, clear and helpful. This, plus the extras made up for the organisation issues and in the end I had a brilliant time. I would book with EMR again now that I understand how it all works, however their operation could be improved.

"Certain Cars Have Sub-Standard Video Equipment, But EMR Won't Tell You, Nor Refund You If Not Happy...!!!"

Dear EMR,

For potential customers reading this, do not book any McLaren or Nissan GTR, you’ll get a sub-standard video that way less than expected by today’s standards, but EMR wont tell you this prior purchase.

Further more to my refund request and having seen your T&C’s on your website, by your own admission you have declared that the equipment is 10-12 years old and dated. Regardless what you say about quality an 99% of customers, have a guess what technology moves fast, and to have camera of that ages around today is ancient.

I know exactly how you get around this, you get customers to view the file in a very small video window, hence making the overall quality seem ok. Its only when the customer get the video home AND we choose to watch it on a larger laptop screen, after all it is on an SD and mobile devices do not have these slots, anyone knows this, again, you admit to the lack in quality by recommending I play it on my mobile device. I don’t want to do this, I have a full entertainment system at home at which anyone connected can watch whatever on any device. You also seem to stipulate I own an Apple phone…, I don’t…

So for you to say you wont provide a refund, yet admit to dated substandard equipment (don’t say this in your terms at the time of writing this) in the cars my children drove and then tell me how I must watch the video (again not written in your T&C’s how someone must watch it) based on dated equipment.

I would completely agree with you the SD card that goes into the recording equipment is fine, it’s the equipment that the card goes into is the problem, again which you fail to highlight when someone is booking a driving experience as far as distance selling is concerned.

So you have a situation of ‘it what were not telling the customer’ and hoping to get away with it. Just read you own email below again.

For sake of argument, lets say you did highlight wat quality of camera is in each car and more people choose time after time the cars with 1080 @ 60fps in them. You cant afford to say this as people wouldn’t want to drive the cars with grainy 720 despite being the car they really want to drive. I know the video is an option, but lets just say they wanted it. So really, its in your best interest and the customer 100% total satisfaction that this equipment is replaced asap, cost irrespective, it’s a business cost???!!!

So by your own admission, for those who do take the option of video recording, the equipment is dated by 10-12 years (omg really!!!), don’t say this in your T&Cs, then tell a customer on how they should watch a video which you can’t stipulate as its our choice, gain don’t say this in your T&C nor FAQ’s. As you’ve noted the age of the equipment compared to other vehicles, You don’t highlight this prior online sale of event/additional options for the customer to have a choice, to take on ‘blind-silence’ that the customer would be happy regardless. The finally to show back the video in a small window, thus giving the impression of ‘clarity’, buy that I mean being able to watch the video with sharp images regardless of device and not just your Apple recommendation, which in actual fact is far from the truth. Just to add from initial purchase through to verify video is misleading as not all the information is given to the customer to make an informed choice and preference.

So having at the time of booking ‘distance selling’ and notifying you well within time of my refund request, you need to provide a refund and need not provide a reason, but obliging have. Consider it feedback of which you have acknowledged and needs addressing and is being addressed as we speak.

So I ask again, please provide a refund for the unacceptable level of service provided by your video equipment. Its your duty to make sure MY experience of you 100%.

"Not an experience in a super car as was…"

Not an experience in a super car as was told to pull off in second gear in the atom and stay in 4th all the way round, secondly the instructor hit me in the face hard to get me to stop the car when I hadn’t done anything wrong and left me to walk back on the track on my own unassisted while the track was in use. Also after numerous emails they see this as acceptable. I would waste your money with this company and it’s not what it says the day is. No feasible response given back after lots of attempts and they fully back there workers and not customers.

"Had the best time of my life got to…"

Had the best time of my life got to drive my favourite car and my instructor Kev write was just amazing getting me to push has fast as I wanted couldn’t have asked for a better instructor so chilled but so clear on how to handle the track at prestworld track all the staff was so happy and helped make the best day ever can’t wait to do it again