"APPAULING AND HORRIBLE SERVICE"

APPAULING AND HORRIBLE SERVICE

I made a booking and paid online but my work trip was cancelled and this was 2 weeks before the due date of travel. Made several attempts to contact them by phone and email to no avail as they deliberately make sure you cannot reach them. Finally got through via their portal getting a response that my booking is non cancellation when nothing on my terms and contains says that. DO NOT ATTEMPT TO USE THIS COMPANY THEY ARE A FRAUD!! Amazing a claim through the small claims court against them.

"Good Service"

Easy to deal with and efficient

"Will use them again."

Really helpful on the way to North terminal Gatwick as was running early. Short wait for them to pick up car and to drop off on our return. Really easy and so much easier to use, will use them again without hesitation.

"Wont be using this company again"

we had 30 mins to wait for the drop off at Manchester the pick up wasn't to bad only had to wait 10 mins .

The worst: The car had come back in an awful condition full of mud on the wheels and the inside on the passenger side the seat was pushed way back and the front was full of footprints and mud was very disappointed it was so dirty, also we left a quarter of a tank of petrol and it came back completely empty so had to go and find the nearest petrol station, wont be using this company again.

"Excellent Service"

Used this service over Christmas and was delighted with it. Flew from Gatwick - they were there to meet me when I arrived and I only had to wait a short time for collection on my return. I would definitely recommend them. Travelling on my own it was cheaper, quicker and safer for me to use this service and I was delighted. Couldn’t fault it.

"Very happy with the service"

Arrived in the UK on 1st Jan 2019 at 7.30am. I called them after I collected my luggage and my car was ready and waiting in the car park after 15min. Great service and will highly recommend.

"Excellent service"

Excellent service! We arrived right on time at the meet & greet point in Gatwick South terminal and the person collecting our car was already there. The hand over process was quick and easy. Upon our return everything was smooth and satisfactory, the car was as spotless as it was when we left and the collection process was quick and hassle free. Excellent value for money, will repeat and do recommend.

"No problems whatsoever"

No problems whatsoever, parked up straight on to the mini bus for the airport. 5 mins. Return journey rang them up when out of the airport there to pick us up 5 mins. Picked my car up no problems with it and on the way home. Good price. No problems.

"AVOID AT ALL COSTS!!!!"

AVOID AT ALL COSTS!!!!! We used their Meet & Greet service at Stansted in December 2018 and it was a complete shambles. No-one answered the mobile numbers given, they turned up an hour late to pick up our car and then said they had no record of our booking despite us having confirmation by email. There was no apology, nothing, and by this time we were in meltdown and nearly missed our flight. It was so much more stressful than getting an airport bus transfer. I have of course complained by email several times - no response. Impossible to get through by phone. I would avoid them with a bargepole, they are rude and unprofessional.

"awful service plus damaged car, robbed of £10 and nearly new iPhone if i didn't threat him with Police"

I would like to complain about the service I have received from your company. I have called for over 1 week to amend my information. I even called the 03000 number from a car as i have not been able to look up the number whilst driving. They were not able to amend my phone number for 1 week which resulted in them not waiting for me on the carpark. Nearly missed my plane to see my dying uncle. The driver was shouting from start on me, his explanation, later on, was that he was on hands-free - he coined me into paying for parking my car, despite me waiting there for them and the company reassuring me that the driver will be there despite me being late. Took £10 as he refused to park my car if I don't pay extra. First, he wanted £2.60 and then he walked out with my iPhone away until I threatened him that I will contact Police for stealing my phone. Shouted at me that he is not my servant?! He spoke to another company driver in their language and making laughing comments at me which I didn't understand too. The woman who rang me to check if I have missed my plane wasn't better either, shouting on the phone-i left her to explain her version of the story but she wasn't interested in my side of the story. My car came back to me filthy and I could see the driver who was dropping it off to driving around the narrow lane in at least 50 miles per hour, the heating was up to 24 degrees plus I got something sticky on my console (i would rather not know what it was as I have paid for fully validating my car elsewhere). It came with a massive scratch on my lower side of the car. I was thinking to get a solicitor involved in this but, to be honest, they are covering and lying so much that at the present I have chosen to use competitive and never this company. BTW I'm forcing myself so i don't have a problem with the foreign person!